Mary Gyamerah
Birmingham,BIR
Summary
Social Work Student with expertise in case management and crisis intervention. Successfully developed and executed community outreach initiatives, showcasing strong communication and empathy. Proven ability to adapt to diverse client needs while maintaining high-quality service delivery. Recognized for exceptional performance in fast-paced environments, consistently achieving high standards of work quality and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Work Student
University of worcester
Worcester, Worcestershire
09.2024 - Current
- Participated in professional development workshops to remain up-to-date on best practices in social work.
- Engaged with local organizations to promote awareness of available services within the community.
- Prepared and presented case studies to peers and supervisors for review and feedback.
Support Worker
Dignus Health Care
Walsall
08.2023 - Current
- Supporting people with mental health
- Assisting clients manage their finances to make sure they do not exceed their weekly budget
- Booking appointments
- Assisting clients in developing life skills such as communication
- Helping clients on their daily activities
- Also, participated in interdisciplinary team meetings to coordinate care and ensure client needs are met
Student Social Worker
BEAS
BIRMINGHAM , WEST MIDLANDS
05.2025 - 09.2025
- Provided culturally competent services while respecting individual beliefs and values.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Assisted parents and guardians in accessing community resources such as housing, medical care, educational opportunities.
- Organized recreational activities to help build self-esteem among disadvantaged youth.
- Maintained detailed records of client information and services provided in accordance with agency policy.
- Evaluated referrals from external sources regarding possible child abuse cases.
- Provided crisis intervention to children and youth in need of immediate assistance.
- Attended staff meetings to review cases, discuss relevant legislation updates.
- Monitored client progress via regular follow-up assessments and documented results accordingly.
- Established behavioral modification goals and assessed progress toward goals.
- Reviewed and analyzed violent crime reports to identify crime trends.
Administrator
Seeds Care Limited
Kent
06.2022 - 09.2022
- Developed and implemented an office policy manual that standardized procedures and improved operational efficiency
- Developed and implemented processes and procedures to streamline office operations
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
- Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes
- Prepared and submitted expense reports in a timely manner
Cashier
Bedford Credit Union
Bedford
08.2018 - 09.2020
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed credit card and online payments securely and efficiently
- Managed customer complaints in a professional and courteous manner, ensuring a high level of customer service
- Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information
- Followed company policies and procedures to maintain security and integrity of customer data
- Reconciled bank statements and corrected discrepancies to ensure accuracy of financial records
- Followed bank security procedures to protect customer data and assets
Education
Master of Arts - Social Work
University of Worcester
Worcester10-2026
Bachelor of Science - International Relations, International Marketing, European Business, International Business Strategies, Human Resources, Financial Accounting and Reporting analysis, Global Business, International Trade and Finance, Operation Management, Financial Management and decision making
University of Kent
Kent01.2023
BTEC Access to HE - Business Studies, Marketing, Entrepreneurship, and Leadership and Management
Central Bedfordshire College
Dunstable01.2020
BTEC Business - Organisation for business, Bookkeeping, Business Administration, Introduction to accounting
Bedford College
Bedford01.2019
Skills
- Case management
- Crisis intervention
- Organizational skills
- Team collaboration
- Effective communication
- Empathy development
- Behavior modification
- Professional boundaries
- Records maintenance
- Records management
- Life skills development
- Multicultural competence
- Risk determination
- Analytical skills
- Interpersonal communication
- Multidisciplinary teamwork
- Problem-solving aptitude
- Self motivation
- Adaptability
Voluntary
Generation Thinkers Network Foundation, Ghana, 01/01/19, Present, An active member of the NGO since founded in 2019 to date. We support the less privileged people in Ghana. Give education and guidance where necessary.
Languages
English, Proficient in writing, reading and speaking
References
To be provided on request
Hobbies and Interests
- Volunteering
- Reading and Research
Responsibilities Positions
- Administrator, Seeds Care Limited, Kent, UK, 06/01/22, 09/30/22, Provided administrative support, Prepared and submitted reports, Developed and implemented policies
- Cashier, Bedford Credit Union, Bedford, UK, 08/01/18, 09/30/20, Reconciled bank statements, Protected customer data
Online Professional Studies
- Digital Marketing, LEAD, 06/01/23, 09/30/23
- Performance Management, Shawn Trust, 06/01/23, 09/30/23
- Google Analytics, Google, 07/01/23, 09/30/23
- Introduction to Data Analysis in Excel, Courses, 2022
- Introduction to Negotiation, Courses, 2022
- Introduction to Marketing, Courses, 2022
- Level three coaching and mentoring leadership, 2023
Certification
- Coaching and mentoring leadership
- Digital marketing
References
References available upon request.
Timeline
Student Social Worker
BEAS
05.2025 - 09.2025
Social Work Student
University of worcester
09.2024 - Current
Support Worker
Dignus Health Care
08.2023 - Current
Administrator
Seeds Care Limited
06.2022 - 09.2022
Cashier
Bedford Credit Union
08.2018 - 09.2020
Master of Arts - Social Work
University of Worcester
Bachelor of Science - International Relations, International Marketing, European Business, International Business Strategies, Human Resources, Financial Accounting and Reporting analysis, Global Business, International Trade and Finance, Operation Management, Financial Management and decision making
University of Kent
BTEC Access to HE - Business Studies, Marketing, Entrepreneurship, and Leadership and Management
Central Bedfordshire College
BTEC Business - Organisation for business, Bookkeeping, Business Administration, Introduction to accounting
Bedford College
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