Doris Pokuaa Appiah
Tipton,United Kingdom
Summary
Ready to use and develop skills in teamwork, active listening, and case management in the ASYE role. Compassionate and driven individual with strong listening skills and the ability to build rapport quickly. Possesses strong problem-solving abilities and keen observational skills, ensuring thorough assessment and support. Aims to make a meaningful impact in the team as an ASYE Social Worker.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work history
Social Work Student
City of Wolverhampton Council / Ageing Well North Team (formerly known as Adults Locality)
Wolverhampton, Wolverhampton
09.2025 - 03.2026
- Completed Care Act assessments for adults with physical disabilities, learning disabilities, and complex health needs.
- Supported adults experiencing self-neglect, including home visits, risk assessments, and raising safeguarding concerns under Section 42.
- Conducted CHC Checklist under supervision, gathering multidisciplinary evidence and contributing to decisions around eligibility for NHS Continuing Healthcare.
- Carried out Mental Capacity Assessments (MCA) under supervision and arranged appropriate advocacy.
- Developed strengths-based support plans, promoting independence and well-being.
- Worked closely with district nurses, GPs, OTs, mental health teams, and voluntary sector services.
- Demonstrated strong case recording, analytical writing, and reflective practice.
- Applied Making Safeguarding Personal to maintain a person-centred, outcomes-focused approach.
Authorised Partner
Utility Warehouse
Birmingham, Birmingham
07.2024 - 09.2025
- Assisting and providing services to customers. Managed over 100 customers, and increased team building.
Social Work Student
City of Wolverhampton Council / Care Leavers – Oasis Hub Team
Wolverhampton
01.2025 - 05.2025
- Held caseload of care-experienced young people aged 16–25, supporting transitions to independence.
- Conducted Pathway Plans, assessing young people’s needs in housing, education, emotional wellbeing, finances, and employment.
- Built effective therapeutic relationships using trauma-informed and strengths-based methods.
- Provided direct support around housing applications, accessing benefits, emotional support, and developing life skills.
- Advocated for young people in multi-agency meetings, including housing panels, education planning meetings, and health appointments.
- Worked with young people at risk of homelessness, exploitation, or mental health crisis, helping to identify early intervention pathways.
- Ensured statutory visits, records, and assessments were completed to high standard and within timescales.
- Gained experience applying the Children Act, Care Leaver Entitlements, and local authority responsibilities.
Customer Assistant
Marks & Spencer
Birmingham, Birmingham
08.2013 - Current
- My tenure in the retail sector began as a customer service assistant and culminated in a promotion to section coordinator. In this role, I oversaw operations and provided daily supervision to junior staff. I stepped down from the section coordinator role to a customer assistant position to pursue an academic career and acquire the necessary expertise as a professional social worker, providing expert services to the community and positively impacting people's lives.
Customer Assistant
Compass Group
09.2006 - 07.2013
- Assisting and providing services to customers
Customer Assistant
House of Fraser
10.2003 - 08.2006
- Assisting and providing services to customers
Education
Bachelor of Arts - Social Work
University of Worcester
Worcester 09.2023 - 06.2026
Skills
- Case note documentation
- Knowledge of legislation
- Ethical awareness
- Family dynamics understanding
- Case Management
- Cultural competence
- Trauma-informed care
- Crisis Intervention
- Safeguarding procedures
- Anti-Oppressive Practise
Timeline
Social Work Student
City of Wolverhampton Council / Ageing Well North Team (formerly known as Adults Locality)
09.2025 - 03.2026
Social Work Student
City of Wolverhampton Council / Care Leavers – Oasis Hub Team
01.2025 - 05.2025
Authorised Partner
Utility Warehouse
07.2024 - 09.2025
Bachelor of Arts - Social Work
University of Worcester
09.2023 - 06.2026
Customer Assistant
Marks & Spencer
08.2013 - Current
Customer Assistant
Compass Group
09.2006 - 07.2013
Customer Assistant
House of Fraser
10.2003 - 08.2006