MARY EJIOFOR

• Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
• Delivered constructive feedback to improve cleaning staff performance.
• Reported on accidents and investigated incidents to protect staff safety.
• Specialised in office and retail cleaning services.
• Inspected cleaning quality to achieve pristine standards.
• Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
• Guided staff to handle chemical solutions in line with COSHH.
• Oversaw cleaning for multiple clients and sites.
• Minimised wastage by promoting appropriate use of equipment and materials.
• Liaised with clients to provide quotes and determine cleaning needs.
• Planned schedule to maximise bookings and deliver deep cleans.
• Reviewed work schedules to enhance efficiencies.
• Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
• Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Used excellent problem-solving skills to quickly resolve issues.
• Scheduled work shifts to meet cleaning needs and staffing requirements.
• Looked for ways to increase quality of cleaning services.
• Evaluated employees regularly to assess performance and provide feedback.
• Acted as point of contact and motivation for employees.

• Met with patients and families to discuss care plan adaptations, seeking continual improvement.
• Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
• Safely escorted patients during medical appointments and hospital visits.
• Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
• Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
• Worked closely with nurses to maintain optimum levels of communication.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
• Prepared healthy meals and delivered feeding support.
• Maintained up-to-date patient records to enable care continuity between support providers.
• Safely and securely transported patients using hoists and wheelchairs.
• Actively developed professional healthcare competencies through regular training.
• Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
• Empowered vulnerable individuals to retain maximum independence through targeted care.
• Monitored client health conditions and reported immediate issues to manager.
• Accompanied client to medical or dental appointments, grocery and errands.
• Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
• Monitored patients' conditions closely and escalated concerns to senior staff.

Provided support in social, physical and emotional areas to assist clients with integrating into local community.

• Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Assisted clients in taking ownership of financial responsibility and management of personal care.
• Maintained excellent team relationships by helping colleagues with complex customer issues, computer malfunctions and questions.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Led group activity programmes to support independence and encourage community inclusion.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
• Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Improved health outcomes by delivering consistent care in collaboration with nursing team.
• Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Administered medication with rigorous planning and recordkeeping.

• Supervised cleaning team and monitored adherence to strict company standards.
• Obtained and managed supplier relationships and maintained long-lasting client relationships.
• Maintained service delivery in line with contractual requirements for continued customer satisfaction.
• Trained new employees on procedures, cleaning agents and COVID-19 protocols.

• Maintained schedules, tracked expenses and managed communication between project stakeholders.
• Oversaw complete database containing files, contacts and project materials.
• Coordinated with vendors to complete projects according to schedule and specifications.
• Designed and oversaw marketing events for advertising, promotion and reputation development.

• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Welcomed guests and clients in friendly, positive manner.
• Collaborated effectively with customers and staff to maintain smooth-running company operations.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.