Mary Antoinette
Cambridge
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Organised and dependable with nearly 3 years of experience working at Cambridge City Council. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
7
7
years of professional experience
4023
4023
years of post-secondary education
Work history
Cleaner
Self employed
Cambridge, Cambridgeshire
2019.01 - Current
- Secured premises at end of shift, ensuring safety of all areas.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Worked quickly to complete cleaning within allotted timeframes.
Customer service advisor
Cambridge City Council
Cambridge
2022.03 - 2024.10
- Achieved client relationships with clear communication and problem-solving skills.
- Streamlined responses to emails, improved response time significantly.
- Guided customers through troubleshooting process with patience and clarity.
- Handled high volume of calls daily for faster issue resolution.
- Coordinated with Housing Benefit and Revenues officers to resolve multi-faceted client problems swiftly.
- Housing management queries using Orchard
- Housing advice and Homelink enquires using Locata Pro
- Navigating NEC to open/close council tax accounts, add/remove exemptions and discounts, arranging repayment plans once account had been moved to the recovery stage
- Training other employees to use NEC
Bookings coordinator
Nuffield Hospital
Cambridge
2021.08 - 2022.03
- Assisted with switchboard operations.
- Scheduled and cancelled appointments as required.
- Organised clinic lists for efficient workflow.
- Coordinated communication between consultants and secretaries.
- Supported training of new staff members.
Education
A-Levels -
St Nicholas Grammar Secondary School
MauritiusGCSEs -
Gladys Aylward Secondary School
LondonSkills
- Work autonomy
- Respect for confidentiality
- Informed decision making
- Interdepartmental collaboration
- Tax legislation understanding
- Use of revenue systems
- Local government finance understanding
- Repayment plan negotiating
- Computer proficient
- Payment Processing
- High-volume account management
- Quick learner
Timeline
Customer service advisor
Cambridge City Council
2022.03 - 2024.10
Bookings coordinator
Nuffield Hospital
2021.08 - 2022.03
Cleaner
Self employed
2019.01 - Current
A-Levels -
St Nicholas Grammar Secondary School
GCSEs -
Gladys Aylward Secondary School