Ananth Shanmugam
Namakkal
Summary
Accomplished professional with a robust skill set in brand awareness building, conflict mediation, and strategic planning. Demonstrates expertise in retail law, sales acumen, and supply chain understanding, complemented by strong time management proficiency and a results-oriented approach. Proven track record in profit maximisation strategy, budgeting and financial planning, and digital marketing. Adept at leadership excellence, customer centricity, and staff development. Career goals include leveraging skills in retail analytics and financial reporting to drive business growth and enhance operational efficiency.
Driven individual with exceptional leadership qualities, combining strong organisational skills and effective communication. Adept in customer service and team collaboration, ensuring smooth operations and positive shopping experience. Committed to driving sales and enhancing customer satisfaction in [Desired Position] role.
Experienced Assistant Retail Shop Manager known for enhancing team productivity and customer satisfaction. Skilled in implementing innovative sales strategies and improving store operations. Committed to creating positive shopping environment and driving store profitability.
Driven professional with knack for leadership and customer service, able to seamlessly manage staff and enhance customer satisfaction. Proficient in inventory control and team coordination, ensuring smooth daily operations. Committed to fostering positive shopping environment and boosting sales performance.
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Offering strong organisational and customer service skills. Knowledgeable about team collaboration, sales strategies, and problem-solving. Ready to use and develop communication, leadership, and sales skills in [Desired Position] role.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Assistant retail shop manager
Ananth Shanmugam
Croydon, Surrey
09.2022 - Current
- Handled escalated customer issues, fostering loyalty and repeat business.
- Streamlined inventory management for improved stock availability.
- Conducted sales training sessions for increased product knowledge amongst staff.
- Monitored competitor activity for staying ahead in market trends.
- Managed cash transactions, maintaining accuracy in all financial operations.
- Handled customer queries and returns to ensure satisfaction.
- Assisted in recruitment process to hire high-performing retail associates.
- Facilitated positive shopping environment through effective crowd management during holiday seasons.
- Maintained clean and tidy shop floor whilst enforcing health and safety rules.
- Boosted team morale with regular constructive feedback sessions.
- Ensured visual merchandising standards to attract potential customers.
- Coordinated staff rosters, ensuring optimal coverage during peak hours.
- Improved operational efficiency by implementing new processes and systems.
- Enhanced customer service experience by addressing and resolving complaints promptly.
- Delivered excellent customer service by building rapport and providing product information.
- Collaborated with store manager to develop business strategies for sales growth.
- Tracked inventory levels, reducing out-of-stock situations.
- Liaised with suppliers on delivery schedules for seamless restocking of products.
- Oversaw daily shop operations, ensuring smooth workflow.
- Provided support in visual merchandising tasks, enhancing store appeal.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Completed opening and closing procedures each day.
Education
Bachelor of Computer Application - Computer Application
Nehru Memorial College
India 07.2017 - 04.2021
Diploma in MSC Management - Business
Coventry University London Campus
London 09.2021 - 05.2023
Skills
- Brand awareness building
- Conflict mediation capability
- Knowledge of retail law
- Sales acumen
- Strategic planning aptitude
- Supply chain understanding
- Time management proficiency
- Profit maximisation strategy
- Time management expertise
- Results oriented approach
- Retail analytics understanding
- Budgeting and financial planning
- Point of sale operation
- Sales promotion coordination
- Leadership excellence
- Customer centricity
- Financial reporting
- Digital marketing
- Staff performance evaluation
- Stock control procedures
- Staff development
- Cash-handling expertise
- Negotiation techniques
- Recruitment and training
Affiliations
- Listening Music
- Walk in Nature
Languages
Tamil
Native
English
Fluent
Timeline
Assistant retail shop manager
Ananth Shanmugam
09.2022 - Current
Diploma in MSC Management - Business
Coventry University London Campus
09.2021 - 05.2023
Bachelor of Computer Application - Computer Application
Nehru Memorial College
07.2017 - 04.2021