Marwan Essam
Cardiff,Wales
Summary
Motivated and customer focused professional with experience in hospitality, serving, retail, real estate sales, and fitness. Skilled in delivering excellent customer service, building strong relationships with customers, and working confidently in fast paced environments. Experienced in handling sales, assisting customers with their needs, promoting products, and creating positive customer experiences. Strong communication and teamwork skills with the ability to adapt quickly, solve problems, and remain professional under pressure. Reliable, hardworking, and enthusiastic, with a positive attitude and a passion for helping customers while contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Cheltenham Racecourse
Cheltenham , Gloucestershire
11.2025 - 03.2026
- Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
- Fostered a positive working environment, encouraging teamwork and communication among staff.
- Addressed and resolved customer complaints with professionalism, turning negative experiences into positive outcomes.
- Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Kept front-of-house areas for clean, safe environment welcoming staff and customers.
- Adapted to various roles within the hospitality team, demonstrating flexibility and a broad skill set.
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
Real Estate sales
al masa for real estate and project development
Cairo
01.2020 - 08.2025
- Assisted in managing sales activities within real estate and project development sectors.
- Supported team efforts to achieve sales targets and enhance client relationships.
- Contributed to the organisation's growth by facilitating communication within the sales department.
- Created and maintained a database of clients, keeping them informed of relevant properties and market updates.
- Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
- Organised and hosted open house events, attracting potential buyers and generating interest in listed properties.
- Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
- Assisted clients with relocation services, providing support throughout the moving process.
Personal Trainer
World Gym
Cairo
01.2022 - 01.2023
- Acquired extensive knowledge and certification as a Qualified Personal Trainer in 2021, focusing on advanced training techniques and client health optimisation.
- Held personalised one-to-one fitness coaching sessions with clients.
- Created individual workout routines based on member fitness level.
- Communicated with clients to accurately identify fitness goals.
- Designed fitness programmes based on varying strengths and weaknesses.
- Developed personalised fitness programmes for clients, incorporating nutrition advice and exercise routines to meet individual health goals.
Education
Bachelor's degree - Business Management
Cardiff University
Cardiff, Cardiff05-2026
Skills
- Leadership
- Administrative experience
- Personal training
- Customer service
- Communication skills
- Cash handling
- Serving
- Nutrition
- Food preparation
- Cashiering
- Organisational skills
- Team collaboration
- Sales negotiation
- Time management
- Client engagement
- Patience under pressure
- Friendly demeanour
- Multitasking efficiency
- Team coordination
- Health and Safety regulations
- Complaint handling
- Food and beverage management
- Front of house expertise
- Stock management
- Sales support
- Data management
- Face-to-face selling
- Product knowledge
- Confident communicator
- Sales techniques
- Cleanliness standards
- Computer literate
- Brand understanding
- Shelf stocking
- Refund and exchange processing
- Basic accounting
- Sales reporting analysis
- Persuasive speaker
Certification
Qualified Personal Trainer (QPT), 2021-10-01
Custom Section
Certificate of Higher Education
Personal Information
Total Experience: 4
Languages
English
Advanced
C1
Arabic
Proficient
C2
Interests
- Passionate about fitness, healthy living, and self growth I enjoy the gym, learning new things, horse riding, relaxing, and building strong connections with people from different backgrounds
Timeline
Hospitality Team Member
Cheltenham Racecourse
11.2025 - 03.2026
Personal Trainer
World Gym
01.2022 - 01.2023
Real Estate sales
al masa for real estate and project development
01.2020 - 08.2025
Bachelor's degree - Business Management
Cardiff University