Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Marwa Ramzi

London,Greater London

Summary

Friendly and independent worker with the capability of creating welcoming environments and ensuring smooth operations. Skilled at handling busy times while maintaining excellent customer service, contributing to high customer satisfaction and repeat business. Proven ability to work well in teams and manage multiple tasks efficiently. Also able to efficiently maintain a clean working environment.

Overview

3
3
years of professional experience

Work history

Cafe worker

Bahram Ramzi
London
12.2024 - 05.2025
  • Prepared hot and cold beverages for customers' satisfaction.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Greeted customers and took orders in line with company style.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Cultivated welcoming atmosphere by warmly greeting customers and establishing strong rapport.
  • Dealt with customer queries and complaints, ensuring high level of customer satisfaction.

Restaurant worker

Abdulbasir Ramzi
London
01.2022 - 03.2022
  • Served food and beverages efficiently to provide seamless service experience for guests.
  • Provided excellent customer service to enhance guest experience.
  • Demonstrated knowledge of menu items, helping customers make informed choices.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.

Education

GCSEs -

Ellen Wilkinson School for Girls
London
09.2021 - 06.2024

A-Levels -

Ellen Wilkinson School for Girls
London
09.2024 -

Skills

  • Customer service excellence
  • Food hygiene procedures
  • Barista-trained
  • Cafe deep cleaning
  • Client relationship building
  • Order taking
  • Money handling
  • Patience and composure

Languages

English
Fluent
Persian
Fluent

Affiliations

  • Volunteering at school open days
  • Supporting family- run business
  • Enjoy baking

Timeline

Cafe worker

Bahram Ramzi
12.2024 - 05.2025

A-Levels -

Ellen Wilkinson School for Girls
09.2024 -

Restaurant worker

Abdulbasir Ramzi
01.2022 - 03.2022

GCSEs -

Ellen Wilkinson School for Girls
09.2021 - 06.2024

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Marwa Ramzi