Marwa Malik
London,London
Summary
Motivated Education Professional with expertise in Relationship Management, Individualised Support, and Programme Coordination. Builds strong rapport with diverse stakeholders, manages multiple projects efficiently, and delivers tailored solutions. Demonstrates exceptional Customer Service, addresses Client Needs proactively, and ensures high Satisfaction Levels.
Overview
3
3
years of professional experience
Work History
Day-to-Day Manager
Howard After School Club
London
02.2023 - Current
- Oversee daily operations, ensuring smooth functioning of activities and adherence to policies, demonstrating strong organizational and managerial skills.
- Coordinate staff schedules, resolve issues, and support team development, reflecting effective stakeholder management.
- Maintain high safety standards and communicate regularly with parents and staff, showcasing excellent relationship management and customer service skills.
- Support administrative reporting, parallel to client reporting in a business setting, ensuring accuracy and timeliness.
- Provide excellent customer service to parents and stakeholders, addressing concerns and ensuring a positive experience.
Foundation Teacher
Taha Academy
London
02.2023 - 12.2025
- Designed and delivered tailored educational programs, aligning with curriculum standards and individual student needs, similar to managing bespoke client projects.
- Fostered positive relationships with students, parents, and colleagues, emphasizing personalized service and communication.
- Employed innovative strategies to support diverse learners, including those with special needs, demonstrating adaptability and client-focused approach.
- Communicated regularly with parents to discuss progress, behavior, and developmental milestones, highlighting strong interpersonal and customer service skills.
Education
Level 7 Speech and Language Special Educational Needs Teaching Assistant -
Not Provided
01.2025
Level 2 Customer Service Certification -
Not Provided
Level 5 Diploma in Childcare -
Not Provided
First Aid & Child Safeguarding -
Not Provided
Skills
- Client relationship building and stakeholder engagement
- Customer service excellence
- Project and Account Management
- Strategic Planning and Delivery
- Effective communication and presentation skills
- Commercial awareness and target achievement
- Strong interpersonal and communication skills
- Proficient in educational technology tools
- Enthusiastic team player
- Proactive attitude
- Passion for delivering exceptional service
- Organizational management
- Performance monitoring
- Team development
- Administrative reporting
- Relationship building
- Issue resolution
- Client reporting
- Safety compliance
- Staff coordination
- Customer relationship building
- Mentoring and coaching
- Public relations strategies
- Sales strategy development
Custom Section
- Strong interpersonal and communication skills, with a personable and sociable demeanour.
- Proven ability to manage multiple priorities and meet deadlines under pressure.
- Excellent customer service skills focused on client satisfaction and relationship building.
- Proficient in educational technology tools and virtual platforms, adaptable to digital client interactions.
- Enthusiastic team player with a proactive attitude and a passion for delivering exceptional service.
References
Available upon request.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Day-to-Day Manager
Howard After School Club
02.2023 - Current
Foundation Teacher
Taha Academy
02.2023 - 12.2025
Level 7 Speech and Language Special Educational Needs Teaching Assistant -
Not Provided
Level 2 Customer Service Certification -
Not Provided
Level 5 Diploma in Childcare -
Not Provided
First Aid & Child Safeguarding -
Not Provided