Summary
Overview
Work history
Education
Skills
Timeline
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Marwa Abdurahman

Manchester

Summary

A compassionate, resourceful, and highly motivated newly qualified Operating Department Practitioner (BSc Hons) with strong clinical placement experience in anaesthetics, surgery, and post-operative care. Skilled in patient-focused care, multidisciplinary teamwork, and working in high-pressure clinical settings.


With a background in healthcare and customer service, I bring excellent communication, adaptability, and a commitment to delivering high-quality care. Confident, friendly, and approachable, I excel in building rapport with patients and colleagues alike and am eager to continue developing my skills in a dynamic healthcare environment.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work history

Customer service advisor

National Express
Manchester
04.2019 - Current
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Tracking down coaches to prevent delay on services and to keep customers updated with their service.
  • I would check passengers' tickets before they’re boarding our coaches. Check their ticket is accurate, coach cards are valid, if they reserved a seat, I would guide them to their reserved seat.
  • Assist vulnerable passengers on the coach by assisting them with their bags or getting up the coach.
  • Managed complex customer issues to successful resolution.

Operation Department Practitioner

Sheffield Hallam University
Sheffield, South Yorkshire
09.2022 - 07.2025
  • Assisted anaesthetists in preparing and maintaining anaesthetic equipment, monitoring patients, and supporting airway management.
  • Actively scrubbed in for a variety of surgical procedures, ensuring sterile technique and accurate handling of surgical instruments.
  • Provided critical post-operative care in recovery, including pain management, vital sign monitoring, and safe patient handover to wards.
  • Demonstrated strong communication and teamwork while collaborating with multidisciplinary teams.
  • Established therapeutic relationships with patients including Children and Adults , fostering a supportive environment.


Catering Assistant

Wythenshawe Hospital
Manchester, England
02.2015 - 06.2017
  • Assisted in the preparation of buffet services, enhancing event experiences for patients.
  • Collaborated with other team members for smooth catering operations during events.
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.
  • Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
  • Provided excellent customer service, ensuring patient satisfaction.

Education

GCSEs - 6 GCEs

Chorlton High School
Manchester
09.2009 - 05.2014

Bachelor of Science - Operation Department Practitioner

Sheffield Hallam University
Sheffield
09.2022 - 07.2025

Skills

  • Multidisciplinary collaboration
  • Emergency response readiness
  • Therapeutic communication
  • Compassionate patient engagement
  • Patience and tolerance
  • Team player
  • Customer Service
  • Behavioural observation
  • Well-organised multitasker

Timeline

Operation Department Practitioner

Sheffield Hallam University
09.2022 - 07.2025

Bachelor of Science - Operation Department Practitioner

Sheffield Hallam University
09.2022 - 07.2025

Customer service advisor

National Express
04.2019 - Current

Catering Assistant

Wythenshawe Hospital
02.2015 - 06.2017

GCSEs - 6 GCEs

Chorlton High School
09.2009 - 05.2014

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Marwa Abdurahman