Marwa Abdurahman
Manchester
Summary
A compassionate, resourceful, and highly motivated newly qualified Operating Department Practitioner (BSc Hons) with strong clinical placement experience in anaesthetics, surgery, and post-operative care. Skilled in patient-focused care, multidisciplinary teamwork, and working in high-pressure clinical settings.
With a background in healthcare and customer service, I bring excellent communication, adaptability, and a commitment to delivering high-quality care. Confident, friendly, and approachable, I excel in building rapport with patients and colleagues alike and am eager to continue developing my skills in a dynamic healthcare environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Customer service advisor
National Express
Manchester
04.2019 - Current
- Improved customer satisfaction by promptly addressing queries and complaints.
- Tracking down coaches to prevent delay on services and to keep customers updated with their service.
- I would check passengers' tickets before they’re boarding our coaches. Check their ticket is accurate, coach cards are valid, if they reserved a seat, I would guide them to their reserved seat.
- Assist vulnerable passengers on the coach by assisting them with their bags or getting up the coach.
- Managed complex customer issues to successful resolution.
Operation Department Practitioner
Sheffield Hallam University
Sheffield, South Yorkshire
09.2022 - 07.2025
- Assisted anaesthetists in preparing and maintaining anaesthetic equipment, monitoring patients, and supporting airway management.
- Actively scrubbed in for a variety of surgical procedures, ensuring sterile technique and accurate handling of surgical instruments.
- Provided critical post-operative care in recovery, including pain management, vital sign monitoring, and safe patient handover to wards.
- Demonstrated strong communication and teamwork while collaborating with multidisciplinary teams.
- Established therapeutic relationships with patients including Children and Adults , fostering a supportive environment.
Catering Assistant
Wythenshawe Hospital
Manchester, England
02.2015 - 06.2017
- Assisted in the preparation of buffet services, enhancing event experiences for patients.
- Collaborated with other team members for smooth catering operations during events.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Provided excellent customer service, ensuring patient satisfaction.
Education
GCSEs - 6 GCEs
Chorlton High School
Manchester 09.2009 - 05.2014
Bachelor of Science - Operation Department Practitioner
Sheffield Hallam University
Sheffield 09.2022 - 07.2025
Skills
- Multidisciplinary collaboration
- Emergency response readiness
- Therapeutic communication
- Compassionate patient engagement
- Patience and tolerance
- Team player
- Customer Service
- Behavioural observation
- Well-organised multitasker
Timeline
Operation Department Practitioner
Sheffield Hallam University
09.2022 - 07.2025
Bachelor of Science - Operation Department Practitioner
Sheffield Hallam University
09.2022 - 07.2025
Customer service advisor
National Express
04.2019 - Current
Catering Assistant
Wythenshawe Hospital
02.2015 - 06.2017
GCSEs - 6 GCEs
Chorlton High School
09.2009 - 05.2014
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