Connor Gratton

Deliver front-line customer service on the shop floor, supporting customers with queries, product information, and problem resolution to ensure a positive shopping experience. Maintain high standards of availability, presentation, and food quality in the produce department through accurate stock rotation, date checks, and timely replenishment. Contribute to smooth store operations by working flexibly across departments, supporting colleagues during busy periods, and upholding health, safety, and hygiene standards.

Designed and managed e-learning and compliance content, translating complex gambling legislation and security standards (including ISO 27001) into clear, engaging training materials that improved client understanding and uptake. Led the development and testing of ESG and CSR training programmes for corporate clients, ensuring accuracy, quality, and alignment with industry expectations. Oversaw client communication, sales activity, and LinkedIn marketing initiatives to strengthen relationships and increase brand visibility.

Progressed from bar and waiting staff to team leader, overseeing hospitality teams across multiple events and venues. Coordinated staff, delegated tasks, and monitored performance to consistently exceed income forecasts and achieve the highest earnings in the section. Built strong relationships with clients and venue managers while maintaining high service standards in fast-paced, high-pressure environments.

Provided telephone-based advice on housing, benefits, and family matters to clients from diverse backgrounds, ensuring information was accurate, clear, and timely. Managed sensitive and distressing cases with empathy and discretion, maintaining composure while working within policies and procedures. Developed strong active listening, questioning, and problem-solving skills to identify needs and signpost appropriate support services.