Maruf Ahmed
Leicester
Summary
Motivated and results-driven Computer Science student (BSc Hons, Expected 2026) with strong expertise in programming, artificial intelligence, and cybersecurity. Entrepreneurial mindset with experience owning and managing two businesses, handling multiple clients, and delivering high-quality solutions independently. Skilled in problem-solving, project management, and client communication, with a proven ability to balance technical projects alongside business operations. Passionate about applying technical knowledge to real-world challenges and continuously developing both technical and professional skills.
Overview
2
2
years of professional experience
Work history
Coordinator/Customer Support Agent
ALaCarte
Melton Mowbray, Leicestershire
2025.04 - 2025.08
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure client satisfaction.
- Coordinated daily operations, including scheduling, task allocation, and communication between teams.
- Maintained accurate records of customer interactions and support requests using CRM systems.
- Assisted in the development and implementation of customer service procedures to improve efficiency.
- Handled complaints and escalations professionally, turning challenges into positive outcomes.
- Supported cross-functional teams by facilitating smooth workflow and effective communication.
- Monitored customer feedback to identify trends and recommend improvements to services.
Warehouse operative
ALaCarte
Leicester
2024.09 - 2024.12
- Inspected goods upon arrival, reported any discrepancies or damages.
- Coordinated with management, contributed valuable input during team meetings.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Operated heavy machinery for production.
- Repaired and problem solved issues within the production lines.
Customer service agent
Pharmacy2U
Coalville, Leicestershire
2024.06 - 2024.09
- Conducted outbound calls, improved brand awareness among potential customers.
- Developed relationships with clients for increased loyalty and retention.
- Utilised product knowledge to provide accurate information to customers.
- Provided prescription details for clients.
Door to door salesperson
Hello Fresh
Leicester, England
2023.09 - 2023.10
- Assessed customer needs to suggest suitable products.
- Conducted market research to identify new prospects within assigned territory.
- Generated interest in products by giving engaging presentations.
- Provided excellent customer service, leading to referrals from satisfied customers.
- Full salesman training completed.
Education
GCSEs -
Judgemeadow Community College
Leicester 2017.09 - 2022.07
A-Levels -
Wyggeston and Queen Elizabeth I College
Leicester 2022.09 - 2024.07
Bachelor of Science - Computer Science
De Montfort University
Leicester 2024.09 -
Skills
- Inventory control techniques
- Presentation design and delivery
- Communication expertise
- Microsoft Office
- Bilingual
- Teamwork/independent
Timeline
Coordinator/Customer Support Agent
ALaCarte
2025.04 - 2025.08
Warehouse operative
ALaCarte
2024.09 - 2024.12
Bachelor of Science - Computer Science
De Montfort University
2024.09 -
Customer service agent
Pharmacy2U
2024.06 - 2024.09
Door to door salesperson
Hello Fresh
2023.09 - 2023.10
A-Levels -
Wyggeston and Queen Elizabeth I College
2022.09 - 2024.07
GCSEs -
Judgemeadow Community College
2017.09 - 2022.07