Open to work
Martyn Puttock
Digital Communications Manager
Tunbridge Wells,Kent
Work preference
Summary
Driven digital communications manager with experience with strategic thinking, creative problem-solving and championing digital transformation. Demonstrates strong leadership and exceptional interpersonal skills, underpinned by solid foundation in project delivery and content creation. Extensive knowledge of product management and account management with passion for assisting companies with adoption of digital tools and platforms.
Overview
12
12
years of professional experience
Work history
Internal Digital Communications Manager
AXA UK & Ireland
Tunbridge Wells, Kent
2022.03 - 2026.02
- Product owner of SPOL-based intranet for UK & Ireland, driving regular creation and release of custom web parts and branding, including A/B and regression testing.
- Created and launched a new intranet design and layout, incorporating video guides and tool tips to aid colleagues, resulting in 48% increase in colleague feedback compared to previous annual survey.
- Lead organisation-wide digital transformation initiative in a complex environment to adopt M365 collaboration tools.
- Defined and executed a strategic approach to simplify tool estate and enhance collaboration, decommissioning superfluous tools and integrating new platforms.
- Established and chaired a network of 150 colleagues across the UK & Ireland for M365 implementation and adoption, accelerating integration of tools.
- Designed and delivered monthly virtual training sessions on MS Teams, OneDrive, and SharePoint, enhancing adoption of new, more collaborative ways of working.
- Account manager for key communications platforms, handling BAU issues and queries.
- Developed and maintained interactive training content on AXA’s e-learning platform for communications channels.
- Managed multiple large internal communication projects, ensuring stakeholders received weekly updates and projects remained on schedule and within agreed budget.
- Spearheaded project to introduce ChatGPT-based AI tool to the business.
- Identified need for self-service communication model for local and tactical communications, reducing support queries for internal communications team by 32%.
- Designed new email templates and assets for official, company-wide campaigns, ensuring brand alignment and colleague awareness of official news.
- Established effective communication channel strategy, streamlining core channels based on extensive and in-depth colleague feedback project to understand best approach for each audience. Resulted in engagement uplift of 27% on official news stories.
Senior Provider Account Executive
AXA Health
Tunbridge Wells, Kent
2019.01 - 2022.03
- Led development of comprehensive guidance materials for provider account processes, eliminating single points of dependency and ensuring new joiners have accessible support when required.
- Created data analysis and reporting model for team, delivering accurate root cause analysis on large hospital groups’ debt ledgers for quarterly and annual reviews.
- Edited commercial department’s monthly newsletter and weekly newsflash, keeping team informed of notable changes and recognising team members achievements.
Claims Advisor
AXA Health
Tunbridge Wells, Kent
2015.04 - 2019.01
- Supported creation and editing of corporate weekly newsletter to enhance communication effectiveness and .
- Spearheaded project migrating corporate commitments to newly formed medical reports team, improving focus on departmental SLAs with 17% decrease in call waiting times and greater customer experience.
- Participated in meetings with large corporate clients, providing insights and feedback on service delivery.
Fast Track Advisor
AXA Health
Tunbridge Wells, Kent
2014.04 - 2015.04
- Facilitated training sessions for new claims advisors on fast track processes and departmental functions.
- Contributed to the creation of a fast track newsletter to update the department on essential information in an engaging format.
- Assisted in integrating BMI and Nuffield booking portals into team workflows for improved member booking efficiency.
Education
A Levels - Geography, Chemistry, Art
Tonbridge School
AS Levels - Geography, Chemistry, Art, Mathematics, French
Tonbridge School
GCSE - Art, Geography, Mathematics, Spanish, French, English, Dual Science
Tonbridge School
Skills
- Microsoft 365 & Power apps
- Azure
- Google Analytics
- Copernic SAP
- Adobe Photoshop & Vegas
- LMSs (Articulate, Gomo)
- Canva
- AI implementation & prompt engineering (LLMs)
- SCCM
References
References available upon request.
Timeline
Internal Digital Communications Manager
AXA UK & Ireland
2022.03 - 2026.02
Senior Provider Account Executive
AXA Health
2019.01 - 2022.03
Claims Advisor
AXA Health
2015.04 - 2019.01
Fast Track Advisor
AXA Health
2014.04 - 2015.04
AS Levels - Geography, Chemistry, Art, Mathematics, French
Tonbridge School
A Levels - Geography, Chemistry, Art
Tonbridge School
GCSE - Art, Geography, Mathematics, Spanish, French, English, Dual Science
Tonbridge School