Bethany Steed
Preston,Lancashire
Summary
Internal Digital & Communications Officer with over three years’ experience managing and developing a force-wide SharePoint Online intranet within Lancashire Constabulary. Highly skilled in SharePoint Online, Microsoft 365 applications, digital communications, accessibility compliance, governance and user adoption. Proven ability to lead large-scale digital change, including the successful migration from SharePoint 2016 to SharePoint Online, delivering user-focused, accessible and mobile-responsive digital solutions. Strong communicator with extensive experience in training and supporting staff to use digital platforms effectively and confidently.
Overview
10
10
years of professional experience
18145
18145
years of post-secondary education
Work history
Internal Digital & Communications Officer
Lancashire Constabulary
2022.04 - 2026.02
- Manage and develop the force-wide SharePoint Online intranet, overseeing site structure, content governance, permissions and accessibility.
- Played a central role in the migration from SharePoint 2016 to SharePoint Online (live July 2025), working with an external agency to deliver an accessible, user-focused redesign informed by staff surveys and focus groups.
- Designed consistent page templates and led mobile testing to ensure usability on operational devices.
- Integrated Microsoft 365 tools including Viva Engage, Stream, Sway and Forms to improve communication and engagement.
- Built Power Automate workflows to improve accuracy and operational efficiency.
- Delivered training, user guides and video resources to support user adoption across departments.
HOLMES Indexer
Lancashire Constabulary
2020.07 - 2022.04
- Supported major incident investigations using the HOLMES system in line with Major Incident Room Standardised Administrative Procedures (MIRSAP) standards.
- Indexed and managed large volumes of sensitive information with a high level of accuracy and attention to detail.
- Ensured information was recorded, structured and retrievable to support effective investigative decision-making.
- Maintained strict compliance with information governance, data protection and evidential standards.
PND Operator
Lancashire Constabulary
2017.06 - 2020.07
- Processed Police National Database (PND) requests using a UK-wide law enforcement system.
- Conducted detailed intelligence searches relating to nominals and aliases to support risk assessments.
- Produced clear, concise PND reports summarising relevant intelligence, associations and behavioural patterns.
- Delivered training to officers and new starters on PND usage, search techniques and intelligence handling.
Fixed Penalty Officer
Lancashire Constabulary
2016.06 - 2017.06
- Processed fixed penalty notices using the PentiP system, ensuring compliance with procedures and timescales.
- Monitored payments, licence submissions and Speed Awareness Course bookings.
- Provided professional customer service, responding to public enquiries clearly and efficiently.
Education
GCSE - Maths
Tarleton Academy
GCSE - English
Tarleton Academy
GCSE - Science
Tarleton Academy
Science BTEC Level 1/ Level 2 -
Tarleton Academy
GCSE - Drama
Tarleton Academy
BTEC Level 3 Extended Diploma - Business (QCF)
Runshaw College
Business Administration Level 2 Apprenticeship -
North Lancs Training Group
Business Administration Level 3 Apprenticeship -
North Lancs Training Group
Information and Communication Technology Level 2 -
City & Guilds
Skills
- SharePoint Online (site structure, permissions, content governance)
- Microsoft 365 (Viva Engage, Forms, Sway, Stream, Teams, Power Automate)
- Intranet design, development & continuous improvement
- Accessibility
- User permissions & access management
- Digital communications & engagement
- User training, documentation & adoption
- Stakeholder engagement & requirements gathering
- Public sector & policing environments
Training Courses Attended
- The Fundamentals of Digital Marketing - Google Digital Garage - 2022
- Microsoft SharePoint Online Master Class - QA Powering Potential - 2022
- HOLMES Indexer - Lancashire Constabulary - 2020
- Police National Database Flagging Learning Programme - College of Policing - 2018
- Equality & Diversity - Pinnacle Training Solutions Ltd - 2017
Timeline
Internal Digital & Communications Officer
Lancashire Constabulary
2022.04 - 2026.02
HOLMES Indexer
Lancashire Constabulary
2020.07 - 2022.04
PND Operator
Lancashire Constabulary
2017.06 - 2020.07
Fixed Penalty Officer
Lancashire Constabulary
2016.06 - 2017.06
GCSE - Maths
Tarleton Academy
GCSE - English
Tarleton Academy
GCSE - Science
Tarleton Academy
Science BTEC Level 1/ Level 2 -
Tarleton Academy
GCSE - Drama
Tarleton Academy
BTEC Level 3 Extended Diploma - Business (QCF)
Runshaw College
Business Administration Level 2 Apprenticeship -
North Lancs Training Group
Business Administration Level 3 Apprenticeship -
North Lancs Training Group
Information and Communication Technology Level 2 -
City & Guilds