Summary
Overview
Work history
Education
Skills
References
Timeline
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Elisabeta Chitu-Singh

Sutton Coldfield,West Midlands

Summary

A highly skilled professional with expertise in multilingual communication, including fluency in Romanian, Italian, and English, as well as intermediate proficiency in Spanish, French, and Russian. Demonstrates exceptional customer relations and interpersonal excellence, supported by a strong foundation in silver service techniques and drink serving. Adept at conflict resolution and tactful diplomacy, ensuring first-rate hospitality and guest welcoming. Proficient in table service and point-of-sale transactions while maintaining high hygiene standards and cleanliness management.

Overview

15
15
years of professional experience

Work history

Front of House Waitress

Kamal Pasha Turkish Restaurant
Birmingham, West Midlands
07.2024 - 02.2025
  • Delivered excellent customer service, enhancing guest satisfaction and loyalty.
  • Resolved guest complaints quickly and effectively, ensuring a positive experience.
  • Maintained high standards of cleanliness and hygiene across service areas.
  • Managed cash register duties and ensured accuracy in financial transactions.
  • Built strong rapport with guests, contributing to repeat business and referrals.
  • Balanced multiple responsibilities while upholding top service standards.

Owner & Operator

B&B Business
Salerno
01.2010 - 01.2023
  • Successfully ran a Bed & Breakfast for 10+ years, managing day-to-day operations.
  • Oversaw reservations, guest services, marketing, and financial management.
  • Provided multilingual support for international guests.
  • Maintained strong occupancy rates through excellent hospitality and reputation.

Education

Diploma of Higher Education - Chemistry/Biology

Theoretical High School

Skills

  • Multilingual communication (Romanian, Italian, English intermediate Spanish, French, Russian)
  • Silver service techniques & drink serving
  • Customer relations & interpersonal excellence
  • First-rate hospitality & guest welcoming
  • Conflict resolution & tactful diplomacy
  • Table service & point-of-sale transactions
  • Hygiene standards & cleanliness management

References

Available upon request

Timeline

Front of House Waitress

Kamal Pasha Turkish Restaurant
07.2024 - 02.2025

Owner & Operator

B&B Business
01.2010 - 01.2023

Diploma of Higher Education - Chemistry/Biology

Theoretical High School
Elisabeta Chitu-Singh