Martin Timbrell

Delivering Retail goods and food.

Worked on a government (MoJ) contract for 7 years solving very high profile issues. Responsible for training new staff and documenting best practices.

Providing users with support by responding to general queries and the resolution of operational activities.

Liaising with third parties to resolve issues and proactively reduce incidents being raised where possible.

Projecting a competent and positive image to stakeholders, users and third parties.

Previously worked for 6 years on the help desk providing support for thousands of customers via telephone and remote link.

Implemented promotional displays to increase product visibility and sales.

Upheld health and safety regulations within the premises to ensure a safe shopping environment.

Coached under performing employees improving their job performance significantly.

Led training sessions for new employees, equipping them with necessary skills and knowledge.

Rectified network issues quickly to minimise downtime.

Traveled around the country to set up the IT hardware in each new store and also to visit and repair when required.

Enhanced security measures with installation of firewall and encryption systems.

Improved network performance by regularly updating and maintaining software.

Executed routine maintenance checks, ensuring the stability of the network.

Supported over 60 Head Office staff and 70 retail outlets around the country.

Equipment purchasing and ordering within the allotted budget.

Handled telephone calls professionally, resulting in positive customer feedback.

Assisted in customer satisfaction with swift handling of inquiries and complaints.

Became main branch cashier responsible for balancing tills on a daily basis.

Processed all transactions in a swift and accurate manner.