Martin Stone
Tamworth,Staffordshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
7
7
years of professional experience
Work history
Shop worker
Acorn Charity
Tamworth, Staffordshire
2022.03 - 2023.01
- Improved customer satisfaction by providing courteous and efficient service.
- Assisted in visual merchandising efforts, improving product visibility.
- Developed strong rapport with customers through friendly, personalised service.
- Maintained a safe shopping environment by adhering to safety regulations.
- Managed stock levels effectively to ensure product availability at all times.
- Handled returns and exchanges professionally for improved customer satisfaction.
- Assisted customers in the selection of products for personalised shopping experiences.
- Performed inventory checks regularly, resulting in optimal stock levels.
- Worked collaboratively with team members to maintain a clean, well-organised shop floor.
- Demonstrated strong product knowledge to assist customers in making informed purchases.
- Coordinated with the management on daily operations to improve store performance.
- Resolved customer complaints swiftly, ensuring repeat business.
- Kept shelves stocked and neat, enhancing store appearance.
- Unloaded and stored incoming deliveries, applying safe handling techniques to prevent product damage.
- Verified stock on delivery, cross-checking quantities received against shipping documentation to ensure accuracy.
- Maintained shop efficiency during peak times by assisting sales staff in bagging and wrapping customer purchases.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guided customers to locate products or alternative items.
Tray washer
Logetek
Tamworth, Staffordshire
2017.11 - 2019.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Forklift operator
Swish
Tamworth , Staffordshire
2015.09 - 2016.02
- Managed time effectively by prioritising tasks according to urgency and importance; this led to improved workflow and efficiency at work site.
- Maintained excellent attendance record demonstrating commitment and professionalism.
- Loaded lorries, speeding up delivery process.
- Assisted in stock take for maintaining updated records of inventory.
- Completed inventory control tasks, ensuring accurate stock levels.
- Ensured safety by conducting daily inspections of forklift equipment.
- Implemented company protocols with diligence to maintain high standards of operation.
- Handled fragile items delicately when moving them around the warehouse, reducing potential breakages or losses.
- Provided assistance to colleagues, promoting team collaboration.
- Stacked pallets safely and securely to prevent accidents and damage to goods.
- Unloaded incoming shipments with care to avoid any product damage or loss.
- Followed health and safety regulations whilst operating heavy machinery for staff well-being.
- Conducted maintenance with regular checks to prevent mechanical failures.
- Operated forklifts, resulting in smooth warehouse operation.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Coordinated with lift truck drivers and production personnel to process orders efficiently.
- Routinely assessed load weight to ensure load security in compliance with forklift truck data specifications.
- Diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions, keeping equipment functional.
- Manoeuvred forklift safely in congested and confined areas using [Skill] and [Technique].
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Kept surrounding areas clean and free from obstructions and spills to minimise accidents.
- Transported pallets of goods to designated areas, continuously meeting productivity targets.
- Stacked and palletised products following set instructions.
Education
NVQ Level 3 - Tolerance /leadership/ communication
Kings trust volunteers
TamworthGCSEs - Maths/English/
Loxley hall school
Uttoxter 1996-08
Skills
- Patience under pressure
- Item pricing
- Understanding store layouts
- Outstanding verbal communication
- Visual merchandising appreciation
- Shop floor maintenance
- Handling difficult customers
- Loss prevention techniques
- Stock management
- Store cleaning
- Food safety standards
- Inventory and price controls
- Shop floor cleaning
- Delivery coordination
- Stock rotating
- Complaint handling
- Light machinery operation
Additional Information
I'm keen to learn and to work ..I'm fully focused and flexible with time and shifts ..
Hobbies
My hobbies are Metal detectoring
Paranormal investigators and the gym .
Timeline
Shop worker
Acorn Charity
2022.03 - 2023.01
Tray washer
Logetek
2017.11 - 2019.04
Forklift operator
Swish
2015.09 - 2016.02
NVQ Level 3 - Tolerance /leadership/ communication
Kings trust volunteers
GCSEs - Maths/English/
Loxley hall school