Martin Gibson
Sauchie,Clackmannanshire
Summary
A skilled professional with expertise in fleet coordination and pressure handling, complemented by proficiency in drink mixing and serving. Demonstrates a strong ability to plan restaurant layouts effectively while possessing familiarity with brand marketing strategies. Committed to leveraging these skills to enhance operational efficiency and customer satisfaction in the hospitality industry.
Overview
40
40
years of professional experience
6
6
years of post-secondary education
Work history
Taxi dispatcher
Stirling Taxis
Stirling, Stirling
2025.10 - Current
- Provided quick response to customer requests with effective use of dispatch software.
- Adhered strictly to local regulations regarding taxi operations, maintaining legal compliance at all times.
- Promoted team collaboration among dispatch staff for improved workplace harmony.
- Enhanced communication between drivers and customers through diligent information relay.
Chef
Minnies Kitchen
Menstrie, Clackmannanshire
2025.09 - 2025.12
- Supervised all kitchen staff to maintain high quality standards.
- Reduced food waste to improve profitability.
- Implemented cost-effective strategies in purchasing and inventory management.
- Collaborated closely with suppliers, secured fresh ingredients daily.
Customer service representative
Concentrix
Larbert, Falkirk
2024.12 - 2025.03
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Streamlined processes through efficient record keeping.
- Facilitated customer loyalty programmes to enhance customer retention.
Taxi driver
Stirling Taxis
Stirling, Stirling
2019.10 - 2024.10
- Handled high pressure situations during peak hours, maintaining excellent service standards.
- Facilitated easy payment options including cashless transactions for customer convenience.
- Followed procedures for handling lost items left behind by passengers.
- Assisted with luggage handling, enhancing the customer experience.
Brewer
Devon Ales
Sauchie, Clackmannanshire
1992.08 - 2019.09
- Troubleshot technical issues promptly, minimising downtime in production line.
- Kept accurate records of ingredients used, promoting traceability and accountability.
- Ensured beer consistency with rigorous quality control checks.
- Monitored fermentation process carefully, achieving desired results consistently.
Bar manager
Mansfield Arms
Sauchie, Clackmannanshire
1985.12 - 2019.08
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Negotiated supplier contracts for better pricing and improved product quality.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Coordinated events at the venue, leading to increased bookings.
Education
A-Levels -
Kilsyth Academy
Kilsyth, North Lanarkshire 1979.08 - 1985.05
Skills
- Fleet coordination expertise
- Pressure handling
- Drink mixing and serving
- Restaurant layout planning
- Brand marketing familiarity
Timeline
Taxi dispatcher
Stirling Taxis
2025.10 - Current
Chef
Minnies Kitchen
2025.09 - 2025.12
Customer service representative
Concentrix
2024.12 - 2025.03
Taxi driver
Stirling Taxis
2019.10 - 2024.10
Brewer
Devon Ales
1992.08 - 2019.09
Bar manager
Mansfield Arms
1985.12 - 2019.08
A-Levels -
Kilsyth Academy
1979.08 - 1985.05