Martha Taylor
Exeter,Devon
Summary
A dedicated professional with outstanding customer service skills and a strong focus on customer satisfaction. Demonstrates a deep understanding of brand dynamics and retail industry awareness, coupled with persuasive selling techniques. Passionate and driven, committed to achieving excellence in every aspect of the role.
Overview
4
4
years of professional experience
Work history
Waitress
Bell Inn Wylye
Wylye, Wiltshire
06.2025 - 02.2026
- Delivered friendly, efficient service that enhanced customer satisfaction.
- Executed accurate food and drink orders, contributing to high customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly attended tables to assess customer needs and promptly processed additional orders.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Tour guide
Uppingham School
Uppingham, Rutland
11.2023 - 02.2025
- Gave detailed facility tours focused on students' needs and interests.
- Resolved enquiries and concerns of tourists, ensuring a positive visitor experience.
- Planned campus tours and promotional events, increasing outreach to potential students.
- Coordinated open days for potential students and families, enhancing engagement and interest.
Theatre usher
Uppingham School
Uppingham, Rutland
09.2023 - 06.2024
- Maintained order during busy events to ensure pleasurable viewing experience for attendees..
- Managed seating arrangements and ticket checks to ensure smooth running of shows.
- Maintained order during busy events to ensure pleasurable viewing experience for attendees.
- Distributed playbills and other informational material-kept guests informed about current and future events.
Shop assistant
Gibraltar Rugby
Gibraltar
06.2022 - 09.2022
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Assisted customers in finding desired items to enhance their shopping experience.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Managed stock levels on shop floor for continuous product availability.
Toddler rugby coach
Gibraltar Rugby
Gibraltar
11.2021 - 04.2022
- Fostered a positive and supportive environment, leading to increased morale and motivation.
- Built confidence of players by offering individual praise and recognising progress and achievements.
- Adjusted coaching style according to changing needs of the team, maximising adaptability and flexibility.
- Collaborated with other coaches for exchange of ideas and methods.
Education
Bachelor of Arts - Politics
University of Exeter
Exeter, Devon 09/2025 -
A-Levels - Politics, English Literature, History
Uppingham School
Uppingham, Rutland 09/2023 - 08/2025
GCSEs -
Prior Park School Gibraltar
Gibraltar 09/2020 - 08/2023
Skills
- Customer service excellence
- Client satisfaction
- Order management
- Product knowledge
- Retail industry awareness
- Persuasive selling
- Passionate and driven
Timeline
Waitress
Bell Inn Wylye
06.2025 - 02.2026
Tour guide
Uppingham School
11.2023 - 02.2025
Theatre usher
Uppingham School
09.2023 - 06.2024
Shop assistant
Gibraltar Rugby
06.2022 - 09.2022
Toddler rugby coach
Gibraltar Rugby
11.2021 - 04.2022
GCSEs -
Prior Park School Gibraltar
09/2020 - 08/2023
A-Levels - Politics, English Literature, History
Uppingham School
09/2023 - 08/2025
Bachelor of Arts - Politics
University of Exeter
09/2025 -