MARTA LUKAWSKA
HOUNSLOW,MIDDLESEX
Summary
Highly skilled professional with extensive expertise in Windows XP, Windows 10, and Windows Vista. Proficient in Microsoft Office suite, including Word, Excel, Access, and PowerPoint. Demonstrates a positive attitude and strong product knowledge. Experienced in managing office appliances and adept at blogging. Committed to leveraging skills to contribute effectively to organisational goals.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work history
Brand ambassador , Customer Service
Black Jack (Duty Free shop Heathrow)
Hounslow (Heathrow), Middlesex
2024.11 - Current
- Worked closely with marketing teams to understand and uphold unique selling proposition of each product and service promoted effectively.
- Represented company at trade shows, resulting in greater exposure of products and services.
Receptionist
MERCURY HOTEL
Staines Upon Thames
2024.06 - 2025.01
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
Receptionist
NOVOTEL HOTEL
Hammersmith, London
2024.01 - 2024.04
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained an organised reception area for a professional business environment.
Customer Assistant for Christmas Term
MARKS & SPENCER
Kensington, London
2023.10 - 2024.01
- Provided excellent customer service to ensure repeat business.
- Improved customer relations by promptly addressing queries and concerns.
- Ensured health and safety regulations complied within work premises at all times.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
Customer Assistant
LIDL
Ashford, Surrey
2023.09 - 2023.10
- Increased sales through suggestive selling techniques.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Assisted customers with product selection to ensure satisfaction.
Barista / Waitress / Customer Service
RADA CAFÉ
Brentford
2022.10 - 2023.09
- Streamlined order taking process, reducing wait times for customers' convenience.
- Maintained cleanliness of the café area whilst preparing orders.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Promoted seasonal beverages effectively increasing their uptake.
Customer Assistant / Barista
COLICCI CAFE
Richmond Park, Roehampton Gate
2022.01 - 2022.04
- Customer service;
- Shop floor;
- Coffee Machine: make hot & cold drinks;
- Set up everything around during the shift & for the next day;
- Waitress & dishwasher;
- Make sandwiches
Customer Assistant
Sam 99
Hounslow
2020.01 - 2020.03
- Tills & cashed up;
- Customer service;
- Shop floor and pulled forward
Barista / Waitress / Customer Service
Coffee Republic
Hounslow
2019.08 - 2019.11
- Till;
- Customer service;
- Shop floor;
- Made hot and cold drinks;
- Prepared sandwiches
Barista, Waitress, Customer Assistant
Costa Coffee
Whitton, Hounslow / Ashford, Surrey
2018.08 - 2019.02
- Till;
- Customer service;
- Shop floor;
- Made hot and cold drinks;
- Prepared sandwiches
Customer Assistant
Boots
Slough / Windsor
2016.02 - 2018.08
- Tills & cashed up;
- Customer service;
- Shop floor and pulled forward;
- Helped with delivery;
- Helped with fragrances;
- Helped with makeup
Barista, Customer Assistant, Waitress
Costa Coffee Tesco Extra Brooklands
Weybridge
2015.09 - 2016.02
- Customer service;
- Made hot and cold drinks;
- Prepared food and sandwiches
Au Pair
Cultural Care
2012.07 - 2013.07
- Company Overview: Au Pair in the USA
- Infant and child health and safety;
- Child development-Ages and Stages;
- The au pair as a role model
- Au Pair in the USA
Education
Diploma - Technique of Tourist Service, Technique of Administration Service
Post Secondary Vocational School, WM ZDZ
2007.01 - 2011.01
High School - geography, history, computer science
Jędrzej Śniadecki nr VII
2004.01 - 2007.01
course - undefined
Canter for Promotion of Culture and Municipality
2010.01 - 2010.02
course - care taker
WM ZDZ
2008.03 - 2008.04
computer course - computer skills: Microsoft Office and Corel Draw12
Warminsko Mazurski Zaklad Doskonalenia Zawodowego
2008.11 - 2008.12
course - manager of a trip
Warminsko Mazurski Zaklad Doskonalenia Zawodowego
2009.05 - 2009.05
language course -
Focus English School
2008.01 - 2011.01
Skills
Windows XP
- Windows 10
- Windows Vista
- Microsoft Office
- Word
- Excel
- Access
- Power Point
- Office appliances
- Product knowledge
- Positive attitude
- Blogging
Custom
Norman Vincent Peale
Languages
English
Fluent
Polish
Native
Italian
Intermediate
German
Intermediate
Timeline
Brand ambassador , Customer Service
Black Jack (Duty Free shop Heathrow)
2024.11 - Current
Receptionist
MERCURY HOTEL
2024.06 - 2025.01
Receptionist
NOVOTEL HOTEL
2024.01 - 2024.04
Customer Assistant for Christmas Term
MARKS & SPENCER
2023.10 - 2024.01
Customer Assistant
LIDL
2023.09 - 2023.10
Barista / Waitress / Customer Service
RADA CAFÉ
2022.10 - 2023.09
Customer Assistant / Barista
COLICCI CAFE
2022.01 - 2022.04
Customer Assistant
Sam 99
2020.01 - 2020.03
Barista / Waitress / Customer Service
Coffee Republic
2019.08 - 2019.11
Barista, Waitress, Customer Assistant
Costa Coffee
2018.08 - 2019.02
Customer Assistant
Boots
2016.02 - 2018.08
Barista, Customer Assistant, Waitress
Costa Coffee Tesco Extra Brooklands
2015.09 - 2016.02
Au Pair
Cultural Care
2012.07 - 2013.07
course - undefined
Canter for Promotion of Culture and Municipality
2010.01 - 2010.02
course - manager of a trip
Warminsko Mazurski Zaklad Doskonalenia Zawodowego
2009.05 - 2009.05
computer course - computer skills: Microsoft Office and Corel Draw12
Warminsko Mazurski Zaklad Doskonalenia Zawodowego
2008.11 - 2008.12
course - care taker
WM ZDZ
2008.03 - 2008.04
language course -
Focus English School
2008.01 - 2011.01
Diploma - Technique of Tourist Service, Technique of Administration Service
Post Secondary Vocational School, WM ZDZ
2007.01 - 2011.01
High School - geography, history, computer science
Jędrzej Śniadecki nr VII
2004.01 - 2007.01