Bobbala Shashank Reddy
Hounslow,Middlesex
Summary
Detail-oriented and motivated graduate with expertise in Python, Power BI, and Microsoft 365, complemented by strong quality assurance and team management skills seeking to contribute to quality assurance and process improvement efforts in a dynamic engineering environment, while continuing to develop skills in testing, inspection, and compliance.
Overview
6
6
years of professional experience
Work history
Customer service manager
Entain(Coral)
Slough, Berkshire
10.2023 - Current
- Resolved complaints efficiently, fostering customer loyalty.
- Fostered a supportive environment through active team management.
- Streamlined processes for improved team efficiency.
- Raised company reputation with high-quality customer care.
Process Associate
Element Software Solutions Pvt. Ltd
10.2019 - 05.2023
- Followed company policies and procedures which resulted in compliance at all times.
- Conducted routine checks on equipment, maintaining optimal performance levels at all times.
- Monitored daily operations to ensure they aligned with set goals and objectives.
- Improved process efficiency by identifying and resolving bottlenecks.
Education
Master of Science - Data Science
University of Hertfordshire
Hatfield 09.2023 -
Skills
- Python
- Power BI
- Microsoft 365
- Quality assurance
- Team Management
- Problem solving skills
- Excellent communication skills
- Analytical thinking
Accomplishments
Appreciation for excellent volunteerism for ASME EFX 2018 at Anurag group of institutions.
Languages
Telugu
Native
English
Advanced
Hindi
Upper intermediate
Affiliations
Reading Books
Playing Cricket
Timeline
Customer service manager
Entain(Coral)
10.2023 - Current
Master of Science - Data Science
University of Hertfordshire
09.2023 -
Process Associate
Element Software Solutions Pvt. Ltd
10.2019 - 05.2023
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