marta abrha
nottingham ,Nottinghamshire
Summary
Motivated and responsible individual with experience supporting individuals in high-pressure and time-sensitive environments. Currently working as a Housing Duty Worker, managing complex cases, making informed decisions, and communicating effectively with a wide range of clients and agencies. Demonstrates strong problem-solving skills, resilience, and the ability to remain calm under pressure. Passionate about continuous learning and developing a career that combines technical knowledge, responsibility, and real-world impact.
Overview
6
6
years of professional experience
Work history
Housing duty worker
YMCA
Nottingham , Nottinghamshire
2024.11 - Current
- Acted as first point of contact for individuals presenting with urgent housing needs, including those in vulnerable or high-risk situations
- Assessed cases, gathered relevant information, and determined appropriate housing options in line with policy and legislation
- Managed a high-volume caseload, prioritising effectively to respond to time-sensitive situations
- Communicated clearly with clients to explain processes, manage expectations, and provide support in often challenging circumstances
- Worked collaboratively with internal teams and external agencies to coordinate appropriate support and housing solutions
- Maintained accurate records and ensured all decisions were documented in line with organisational standards
- Demonstrated strong problem-solving, decision-making, and interpersonal skills while remaining calm under pressure
Private tutor
Kip mcGraph
Nottingham, Nottinghamshire
2022.03 - 2024.03
- Set clear targets and delivered feedback to achieve student goals.
- Collaborated with students to create strategic, achievable learning schemes, aiding achievement of desired goals.
- Achieved proven improvements and high exam success rates, resulting in excellent student feedback.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Provided maths GCSE preparation tutoring, helping students to achieve target grades.
- Helped students prepare for routine and standardised tests.
- Worked collaboratively with others to review data and develop instructional strategies to address student learning objectives.
- Developed and maintained positive, impactful relationships with students to facilitate improved learning outcomes.
Crew member
Domino's Pizza
Nottingham, Nottinghamshire
2021.06 - 2022.07
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Operated cash register to take payments and process orders.
- Addressed questions, concerns and complaints of customers.
- Served high volumes of customers in fast-paced service environments with exceptional customer care.
- Established professional relationships with peers to enhance productivity and teamwork.
- Collaborated and offered support with extra tasks to meet team goals.
Care assistant
Bobbie Prime
Nottingham, Nottinghamshire
2020.08 - 2021.05
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to elderly individuals, consistently achieving care plan objectives.
- Formed positive relationships with individuals by fully engaging and actively taking part in leisure pursuits, such as sports, music, cleaning around the house and gardening activities .
Education
A-Levels - physics . maths and economics
The Becket School
West BridgfordGCSEs -
The Becket School
West BridgfordSkills
- Clear and effective communication
- Situational awareness and decision-making
- Ability to perform under pressure
- Strong attention to detail
- Time management and task prioritisation
- Teamwork and collaboration
- Adaptability in dynamic environments
Languages
Tigrinya
Native
English
Native
Arabic
Advanced
German
Intermediate
Timeline
Housing duty worker
YMCA
2024.11 - Current
Private tutor
Kip mcGraph
2022.03 - 2024.03
Crew member
Domino's Pizza
2021.06 - 2022.07
Care assistant
Bobbie Prime
2020.08 - 2021.05
A-Levels - physics . maths and economics
The Becket School
GCSEs -
The Becket School