Marlyatou Diallo
Northolt,Ealing
Summary
Dynamic and target-driven professional with expertise in persuasive speaking, intuitive sales insight, and complaint handling. Adept at motivating others and delivering exceptional customer support through live chat, email correspondence, and telephone communication. Skilled in social media engagement and technical support, with a proven ability to handle challenges effectively while maintaining high standards of service. Committed to leveraging strong interpersonal skills to drive results and foster positive client relationships.
Energetic individual with natural ability to build rapport and resolve issues, demonstrating strong communication and problem-solving skills. Capable of navigating customer interactions and sales processes, ensuring client satisfaction and driving revenue growth. Eager to contribute to success and growth of organisation in [Desired Position] role.
Overview
1
1
year of post-secondary education
Work history
Customer services and sales agent
YMCA Charity Shop
Hayes Town
2026.03 - Current
- Processed orders with precision and speed.
- Enhanced customer satisfaction by resolving queries efficiently.
- Managed challenging situations, achieved smooth resolutions.
- Delivered exceptional service for increased customer loyalty.
Education
GCSEs - Chemistry (A), Maths (C), Biology (C), French (c), Physics (C)
Amadou Sylla International High School
Conakry, Guinea 2022.09 - 2023.06
Skills
- Persuasiveness
- Intuitive sales insight
- motivating others
- Email correspondence
- Social media savvy
- Complaint handling
- Persuasive speaking
- Target-driven
- Live chat support
- Telephone etiquette
- Technical support
Affiliations
- Travel, Movies, Museums.
Languages
French
Fluent
Timeline
Customer services and sales agent
YMCA Charity Shop
2026.03 - Current
GCSEs - Chemistry (A), Maths (C), Biology (C), French (c), Physics (C)
Amadou Sylla International High School
2022.09 - 2023.06