Marley Byng
Portsmouth,Hampshire
Summary
Professional with expertise in POS systems and payment processing, ensuring efficient transactions and high customer satisfaction. Demonstrates composure under pressure and excels in communication, fostering a welcoming environment while maintaining health and safety standards. Recognized for reliability and punctuality, with strong capabilities in both independent and team settings. Proficient in Microsoft Office applications, enhancing operational efficiency.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Front of house team member
Sisters Cafe + Bar
Portsmouth, Hampshire
2022.11 - Current
- Communicate daily with kitchen staff to coordinate meal timing and handover.
- Check guest satisfaction regularly and resolve issues quickly when they arise.
- Work closely with team members to meet and exceed guest expectations.
- Handle cash transactions accurately to maintain complete financial records.
- Maintain cleanliness and organisation to support overall team performance.
- Greet guests warmly on arrival to create an immediate welcoming atmosphere.
- Maintain high customer service standards during busy peak periods.
Kitchen staff member
Sisters Cafe + Bar
Portsmouth, Hampshire
2022.11 - Current
- Plated dishes neatly to deliver strong visual presentation for service.
- Handled food storage and cleaning under strict sanitary procedures daily.
- Prepped ingredients ahead of cooking to support faster service times.
- Delivered customer service by considering dietary requirements during orders.
- Followed health and safety rules to keep the work area safe.
- Cleaned utensils and equipment to maintain required hygiene standards.
- Adapted quickly to new recipes and techniques for menu variety.
- Maintained refrigerator temperature logs to meet food safety regulations.
- Communicated clearly to keep service running smoothly and efficiently.
Cleaner (End of Tenancy)
Above and Beyond / Contract Cleaners
Portsmouth, Hampshire
2020.07 - Current
- Help clean end-of-tenancy properties to required presentation standards.
- Use antibacterial sprays and bleach while following health and safety rules.
- Work to schedule within a small team, strengthening time management and communication.
- Deliver deep cleaning for post-construction and move-in requirements.
- Check cleaning supplies inventory routinely to avoid running out of essentials.
- Achieve sparkling glass finishes using suitable cleaning materials and techniques.
- Address customer requests quickly to maintain satisfaction and service quality.
- Scrub and sanitise toilets, sinks, and kitchen fixtures for consistent quality.
Education
Level 2 and 3 professional cookery course - Catering
COPC- (Highbury Campus)
Portsmouth 2024.09 - 2026.06
GCSE - Mathematics, Food Tech
Priory School
Portsmouth 2019.09 - 2024.06
Skills
- Calm under pressure
- Communication skills
- POS system proficiency
- Payment processing
- Punctuality and reliability
- Knowledge of special diets
- Health and safety compliance
- Table clearing
- Teamwork and independence
- Microsoft Office applications
- Friendly communication
References
References will be provided upon request
Certification
Full UK Driving Licence (Obtained October 2025)
Level 2 + 3 Professional cookery qualifications
Food Allergens and Intolerances Training
References
References available upon request.
Timeline
Level 2 and 3 professional cookery course - Catering
COPC- (Highbury Campus)
2024.09 - 2026.06
Front of house team member
Sisters Cafe + Bar
2022.11 - Current
Kitchen staff member
Sisters Cafe + Bar
2022.11 - Current
Cleaner (End of Tenancy)
Above and Beyond / Contract Cleaners
2020.07 - Current
GCSE - Mathematics, Food Tech
Priory School
2019.09 - 2024.06