Hi, I’m
MARKETA COMORKOVA
Newtownabbey,GB
Summary
Highly energetic sales development representative experienced in communicating directly with customers in marketing and public relations role. Represented brand image showcasing value to increase sales. Excellent communication and relationship-building skills, fostering genuine connections and trust with individuals.
Overview
9
years of professional experience
1
Certification
Work History
Call2sale
Selling Specialist
09.2024 - 11.2024
Job overview
- Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services.
- Managed approximately 30 calls per day
- Provided product samples, coupons and incentives to persuade consumer interest.
- Attended training session with supervisor to learn product attributes and techniques for developing brand awareness.
- Assessed customers' needs and interests to best recommend products.
- Generated brand awareness and created positive product impressions to increase sales.
TikTok
Risk triage analyst
01.2021 - 01.2024
Job overview
- Primarily help risk-handling teams to save time by validating risks by submitting them to the Risk management platform, Giving them a running start on data collection and analysis
- Identifying risk, analyzing cases, and organizing and managing platforms as well as investigating trends
- Conducted risk assessments and implemented risk management strategies to ensure compliance with regulations
- Dealing with sensitive cases and disturbing policies
- Solving out a high volume queue with an average handling time per ticket of 5 minutes, either on the morning or afternoon shift
Covalen
Global Safety Analyst
01.2018 - 01.2021
Job overview
- Experience in an anti-spam strategy environment (trust and safety), particularly for the Czech market
- Analyzing a large amount of data to identify international, as well as regional trends and patterns
- Liaising with cross-functional partners to escalate safety issues and improve production processes and strategies
- Training new hires and providing coaching support
- Recognized, documented, and advised on removal of hazards.
- Responded to any emergencies as instructed and with utmost efficiency.
Concentrix
Customer service
01.2017 - 01.2018
Job overview
- Providing technical support for Microsoft Windows and Office products backed up with Google tools- training
- Daily routine involved resolving technical and account issues in written form over social media like Facebook, Twitter and Microsoft community
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Developed and implemented strategies to deliver quality customer service.
- Used excellent customer service skills in addressing passengers' needs.
SONY DADC
Customer Service
01.2016 - 01.2017
Job overview
- Communication with English clients on a daily basis
- Ability to work in a team, in a large and fast-changing environment, experience in SOPs
- Trained and coached new customer service representatives on best practices and customer service standards
- Developed and implemented strategies to deliver quality customer service.
- Used excellent customer service skills in addressing passengers' needs.
Education
University of West BohemiaPilsen, Czech Republic
Bachelor of Arts from Religion
01-2017
Skills
- Goal oriented
- Upselling strategies
- Competitor analysis
- Closing deals
Certification
- DM Appointment setting, NAS- January-March 2024
Languages
Czech
Native language
English
Proficient
C2
Interests
Theatre, Nature, Sports, Outdoor sports, Reading, Self-development,
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Selling Specialist
Call2sale
09.2024 - 11.2024
Risk triage analyst
TikTok
01.2021 - 01.2024
Global Safety Analyst
Covalen
01.2018 - 01.2021
Customer service
Concentrix
01.2017 - 01.2018
Customer Service
SONY DADC
01.2016 - 01.2017
University of West Bohemia
Bachelor of Arts from Religion
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