Mark Wood
Audenshaw,Manchester
Summary
Accomplished professional with expertise in clinical operations supervision and risk assessment capabilities. Demonstrates a strong commitment to continuous improvement efforts and quality assurance oversight, ensuring high standards of customer satisfaction. Skilled in interdisciplinary coordination and collaborative management, with a strategic planning capability that drives organisational success. Adept at time management efficiency, aiming to leverage these skills towards advancing customer service excellence.
Results-oriented professional with strong interpersonal and organizational skills, experienced in team leadership and strategic planning. Proven ability to solve complex problems while enhancing customer care and optimizing operations. Committed to driving efficiency and fostering collaboration within teams.
Proven ability to tackle challenging roles by leveraging strong interpersonal skills, collaboration, and problem-solving capabilities. Committed to delivering high-quality service and achieving consistent results in diverse environments.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Clinical Services Manager
gtd Healthcare
Oldham, Manchester
2025.06 - Current
- Started initiatives aimed at boosting morale amongst the workforce resulting in lower staff turnover.
- Coordinated with human resources on staff recruitment matters, contributing towards building a skilled workforce in our unit.
- Led a multi-disciplinary team to achieve increased patient satisfaction rates.
- Identified areas of improvement through audits, leading to more efficient resource allocation and service delivery processes.
- Liaised with key stakeholders within the healthcare sector, facilitating collaborations that benefited patients' wellbeing.
- Developed strategic plans which helped streamline operations within the department.
- Coordinated staff training programmes, enhancing their professional skills and knowledge.
- Dealt with emergencies with calm and composure.
Clinical Delivery Manager
North West Ambulance Service
Manchester
2009.05 - 2025.06
- Trained new employees regarding company policies, procedures, and standards in handling deliveries.
- Conducted regular team meetings to improve communication and coordination amongst staff members.
- Fostered a positive work environment leading to increased employee morale and productivity.
- Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
- Managed stakeholder expectations to limit concerns and queries during project delivery.
- Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
- Determined team priorities and implemeted KPIs to achieve project goals.
Education
Master of Science - Advanced Clinical Practice
University of Liverpool
Liverpool 2022.02 - 2026.01
Bachelor of Science - Paramedic Science
Edge Hill University
Manchester 2012.09 - 2013.08
Skills
Clinical and operational supervision
Risk assessment capabilities
Continuous improvement efforts
Quality assurance oversight
Interdisciplinary coordination
Customer satisfaction enhancement
Time management efficiency
Collaborative management
Strategic planning capability
Performance measurement
Inspirational motivation
Organisational culture understanding
Communication proficiency
Diversity appreciation
Affiliations
- A proud father of 3 children, I enjoy spending family time cycling, camping, and participating in various sporting and leisure activities. I am an advocate of personal resilience and improving mental health through mindfulness and meditation, and a believer that in order to be a successful leader you must first look after yourself.
References
Simon Brown
Head of Urgent Care - Manchester
gtd Healthcare
Sally Rose
Integrated Contact Centre Director
North West Ambulance Service
Timeline
Clinical Services Manager
gtd Healthcare
2025.06 - Current
Master of Science - Advanced Clinical Practice
University of Liverpool
2022.02 - 2026.01
Bachelor of Science - Paramedic Science
Edge Hill University
2012.09 - 2013.08
Clinical Delivery Manager
North West Ambulance Service
2009.05 - 2025.06