Kirsten Jones

Contributed to initiatives promoting fully integrated services for children and families.

Collaborated with managers to facilitate cultural transformation within children's services.

Participated in contract service reviews and negotiations as necessary.

Supported implementation of initiatives aligned with organisational strategy.

Provided high-quality leadership and operational management for core children's services.

Monitored staff sickness and absence levels per Nottingham CityCare policy for direct reports.

Led workforce planning and recruitment efforts alongside other managers.

Managed systems and processes to support budgets, performance metrics, and local targets.

Led a multidisciplinary team of Health Visitors, School Nurses, and support staff to optimise performance.

Allocated tasks based on individual skills and expertise to enhance team efficiency.

Conducted yearly appraisals and one-on-one supervisions for effective line management.

Managed sickness and absence records, including return-to-work interviews and monitoring patterns.

Coordinated annual leave and working hours to ensure adequate service coverage.

Monitored training compliance, ensuring access to mandatory and service-specific training.

Identified and reported risks through DATIX, supporting others in incident recognition.

Maintained confidentiality of staff and client information while ensuring compliance with NMC standards.

Delivered urgent and emergency care in Emergency Assessment Unit for patients admitted via A&E.
Assessed, diagnosed, and planned care collaboratively with Junior and Senior Doctors.
Administered medications, including IV fluids, as prescribed by Doctors.
Coordinated patient discharges, ensuring all take-home medications were arranged.
Liaised with internal and external services to facilitate comprehensive patient care.
Collaborated with Physiotherapy, Pharmacists, and Social Care for seamless discharge processes.
Performed emergency care and life support interventions as necessary.
Maintained accurate and contemporaneous records while overseeing daily patient management.

Coordinated care home staff and residents' care, managing rosters and authorising annual leave.
Ordered and administered residents' medications, overseeing stock management and disposal when necessary.
Ensured staffing aligned with residents' needs, delivering safe, effective, and high-quality care.
Oversaw staff training to meet professional standards set by NMC and CQC.
Maintained up-to-date resident profiles, including end-of-life planning and power of attorney documentation.
Communicated sensitive information to residents' relatives and friends compassionately.
Liaised with external services such as GPs and district nurses for seamless resident care.
Conducted risk assessments, reporting incidents like falls or medication errors while completing wound charts.

Provided urgent and emergency care to patients in Emergency Assessment Unit.
Assessed, diagnosed, and planned care in collaboration with Junior and Senior Doctors.
Administered medications, including IV fluids, as prescribed by Doctors.
Coordinated patient discharge and arranged take-home medications.
Liaised with internal and external services to facilitate patient care.
Collaborated with Physiotherapy, Pharmacists, and Social Care for seamless discharge processes.
Performed basic and intermediate life support during emergencies.
Maintained accurate and contemporaneous records while supervising students and junior staff.

• Improved customer service by implementing new procedures and protocols.
• Monitored sales performance regularly adjusting strategies as required.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Conducted team meetings on a regular basis, promoting open communication within the team.
• Delegated tasks to team members efficiently improving overall productivity.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Provided support to manager during audits, ensuring accurate reports.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Handled customer complaints effectively, restoring trust in our brand.

• Streamlined communication processes to expedite response times to client enquiries.
• Conducted regular follow-ups post-travel to gather feedback for service improvement.
• Assisted in the development of company marketing strategies to attract new clientele.
• Provided expert advice on holiday destinations to assist clients in making informed decisions.
• Collaborated extensively within a team environment whilst managing multiple tasks simultaneously under tight deadlines.
• Updated knowledge on latest industry trends, promotions and offers with regular research and training sessions.
• Facilitated smooth travel experiences by coordinating and booking all aspects of domestic and international itineraries.
• Coordinated emergency support services during unexpected disruptions or changes in travel plans to ensure client safety and comfort.
• Oversaw the preparation of promotional materials to increase brand visibility in the market.
• Handled complex issues related to cancellations, refunds or itinerary changes professionally.
• Managed financial transactions, invoicing procedures for accurate record-keeping.
• Liaised closely with tour operators, airlines and hotels to ensure best possible arrangements for clients.