Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Mark Scotthorne

Arbroath,Angus

Summary

Passionate Bar Manager skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments.

Overview

25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Bar Manger

The Royal British Legion
Arbroath, Angus
08.2009 - Current
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Organised special events and functions and corporate lunches.
  • I have a current Bar Licence qualification that I refreshed last April 2023.
  • Oversaw line cleaning and cellar management.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Ordered beverage and equipment stock by analysing sales and customer trends.

Reception team leader

DW Sports Fitness
Dundee, Angus
05.2007 - 12.2009
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Maintained reception area stock of important forms and brochures.
  • Oversaw office supply orders and replenished stock for staff use.
  • Received payments for gym memberships and updated balances in computer.

Reception/Bar Assistant

Choice Hotels
Blackpool, Lancashire
03.1999 - 11.2006
  • Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels.
  • Handled bar transactions and cash ups with meticulous accuracy, eliminating error.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Served alcohol according to bar protocols, checking IDs and refusing to serve inebriated customers.

Education

GCSEs -

Arbroath High School
Arbroath
08.1990 - 06.1996

Skills

  • Hiring and training
  • Strong communication
  • Diverse beverage knowledge
  • Safe food handling
  • Communication skills

Affiliations

  • I regulary attend the Gym, like most sports, I also have a passion for History and Georgraphy

Certification

As stated I have just completed a refresher course in Bar licencing which I first obtained in 2010 and have been continuing with reshresher courses ever since.


I also obtained my Health and safety certificate in Nov 2023, and also I am a fully qualified first aider which I achieved in 2022.

Timeline

Bar Manger

The Royal British Legion
08.2009 - Current

Reception team leader

DW Sports Fitness
05.2007 - 12.2009

Reception/Bar Assistant

Choice Hotels
03.1999 - 11.2006

GCSEs -

Arbroath High School
08.1990 - 06.1996

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Mark Scotthorne