Nicole O'Rourke
Hadleigh,Essex
Summary
Hardworking individual seeks opportunity to capitalise on hospitality leadership abilities. Engages teams with energy and enthusiasm to maintain productive operations. Plans and prioritises well to achieve busy workloads under pressure.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Bar Manger
Conservative club
Hadleigh, Essex
07.2022 - 07.2023
- Planned staffing levels based on evolving service demands.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Identified and addressed underperformance and non-compliance.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Completed weekly front office rota to guarantee optimal cover for operations.
Manager
Costa Coffee
Hadleigh, Essex
02.2019 - 06.2022
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Analyzed sales to identify top-performing products.
Education
GCSEs -
Bishop Douglass School Finchley
London 09.1991 - 07.1996
Skills
- Inventory control
- Employee training
- Strong communication
- Decision making
- Cleaning and sanitation procedures
- Hiring and training
- Cost controls
- Cleanliness
- Conflict resolution
- Shift scheduling
- Time management
- Team building
- Customer-focused
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bar Manger
Conservative club
07.2022 - 07.2023
Manager
Costa Coffee
02.2019 - 06.2022
GCSEs -
Bishop Douglass School Finchley
09.1991 - 07.1996
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