Mark Saunders
Cambridge
Summary
Dedicated security professional with extensive knowledge of alarm systems, CCTV monitoring, and emergency response procedures. Demonstrates calmness under pressure and possesses excellent written communication skills. Proficient in data recording and security systems, with a strong foundation in basic first aid training, customer care and incident handling.
Overview
21
21
years of professional experience
Work history
Control room operator
SSW, as Cambridge water
Cambridge, Cambridgeshire
2018.10 - 2026.06
- Managed alarms and incidents effectively, reducing potential risks of supply to customers.
- Coordinated with external agencies during emergencies to ensure effective response and resource allocation.
- Maintained communication with field staff and technicians to support seamless operational coordination.
- Conducted routine checks for system abnormalities, trending in order to prevent major malfunctions.
- Anticipated water quality issues through careful scrutiny of equipment and readings, enabling proactive management.
- Recorded all events, incidents and actions accurately in an ongoing 24/7 log.
- Kept all logs, spreadsheets, reports and records up to date and accurate, promptly completing updates.
- Answered telephone enquiries in polite and a courteous manner, to work alongside the call centre.
Airport security officer
Marshalls Cambridge
Cambridge, Cambridgeshire
2017.05 - 2018.06
- Maintained calm and professional demeanour during high-pressure situations.
- Ensured personnel and company safety through consistent monitoring of CCTV systems, entry and exit checks and security drills.
- Promoted a safe environment by responding promptly to potential threats or suspicious activities.
- Carried out regular patrols on foot and vehicle bound, around airside and landside locations and buildings.
- Remained calm and professional under pressure to responsibly handle security emergencies.
- Wrote thorough, precise incident reports, maintaining detailed records for comprehensive reference.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
HM Forces, Military Provost
HM Armed Forces
Bury St Edmunds, Suffolk
2005.04 - 2017.05
- Commanded my section for almost three years in daily vehicle and personal ID checks, entrance and exit checks, training schedules, small arms, first aid, fitness and customer communications.
- Worked flexible hours, covering nights, weekends and bank holidays, as part of an 8 man team responsible for the whole base security.
- Conducted thorough patrols of housing areas and facilities for military families, ensuring safety and security.
Skills
- CCTV monitoring
- Alarm system integration
- Security systems knowledge
- Incident management
- Emergency procedures
- Data recording
- First aid certification
- Written communication
- Stress management
Affiliations
- Avid sports fan, from cricket to NFL, but mainly football. As an Ipswich fan the last few years have been a ride, but I am now concentrating on my son becoming a goalkeeper of some standing.
References
References available upon request.
Timeline
Control room operator
SSW, as Cambridge water
2018.10 - 2026.06
Airport security officer
Marshalls Cambridge
2017.05 - 2018.06
HM Forces, Military Provost
HM Armed Forces
2005.04 - 2017.05