Dawn Ellison

• Answering calls from customers using the emergency roadside telephones, giving them safety advice and reassurance while arranging for Traffic Officers to go and assist
• Setting signs and signals to manage traffic and protect stranded people and their vehicles
• Dealing with issues and problems on the road by requesting Traffic Officers, Inspectors and Maintenance contractors to deal with anything ranging from emergencies to clearing debris off the road
• Keeping Traffic Officers and other emergency services up to date with key information when dealing with incidents
• Helping with the clean up processes after a incident or collision by requesting emergency repairs to make sure the road can re-open safely and as quickly as possible
• Working with other emergency services (ambulance, police, fire service) and utility companies to deal with incidents
• Monitoring and managing incidents from start to finish; be the eyes and ears and make sure that there is a co-ordinated approach, especially when there are lots of people and organisations involved.
• Maintaining accurate incident logs by recording information gathered from multiple sources
• Carrying out other duties as required to help the safe running and operation of the network and the Regional Operations Centre
• Managing CCTV cameras and monitoring the network
• Comply with GDPR Uk principles and demonstrating accountability for data handling practices through appropriate records and procedures.
• Tunnel management for the South East Region managing alarms and incidents effectively, reducing potential risk.
• Asset incident management support for Area 3 and 4 South East Region
• Adapt quickly to changing work conditions, demonstrating flexibility under pressure.

· Conducting offender assessments:

Interviewing offenders before sentencing to evaluate their criminal history, risk factors, and needs to create individualised supervision plans. Effectively organising and managing a large caseload with attention to detail

· Supervision meetings:

Regularly meeting with offenders to monitor their compliance with court orders, discuss progress on rehabilitation goals, and address any potential issues.

Coping with challenging situations involving individuals with criminal histories and complex needs.

Ability to build rapport with individuals from diverse backgrounds, establish trust, and effectively communicate expectations.

· Risk management:

Analysing complex situations for the potential for re-offending, identifying risks, and developing appropriate interventions and investigations, including notifying relevant authorities if necessary.

· Caseload management:

Maintaining detailed records of over 57 offender activities, case updates, and progress reports.

· Collaboration with other agencies:

Working with law enforcement, social service providers, treatment centres, and employers to coordinate support services for offenders.

· Court appearances:

Attending court hearings to provide updates on offender progress and make recommendations regarding sentencing or parole decisions.

· Victim engagement:

In certain cases, working with victims of crime to ensure their needs are considered during the offender's supervision process.

• UK General Data Protection Regulations and Legal knowledge:

Comply with GDPR Uk principles and demonstrating accountability for data handling practices through appropriate records and procedures.

Understanding criminal justice procedures, parole regulations, and relevant laws.

• Cultural competency:

Awareness of cultural factors that may impact offender behaviour and ability to adapt approaches accordingly

· Answering emergency 999 and 101 calls:

Quickly and efficiently answer incoming emergency calls from the public.

· Gathering information and initial investigation:

Actively listen to callers, asking probing questions to accurately gather details about the incident, including location, nature of the crime, potential suspects, and any immediate threats.

Carry out Police National Computer enquiries on behalf of officers eg. Vehicles, names, insurance and property checks

Use police recording systems to gather information to assist initial enquiries.

· Risk assessment:

Analyse the information received to determine the urgency and severity of the situation, prioritising calls accordingly. Applying the THRIVE method in accordance with National Decision-Making Model.

· Logging details:

Accurately record all call details on the police system, including caller information, incident description, and actions taken.

· Providing reassurance:

Calmly and professionally communicate with callers, offering reassurance and providing basic safety advice where applicable.

· Dealing with challenging situations:

Manage calls from distressed or agitated callers, maintaining composure and de-escalating situations when necessary.

· Liaising with other agencies:

Coordinate with other emergency services (fire, ambulance) if required.