
Strategic operations leader with a strong track record of improving performance, governance, and operational capability within the UK water sector. Experienced in leading cross‑functional improvement programmes, strengthening operational planning and decision‑making, and embedding structured governance frameworks that enhance organisational resilience. Currently delivering operational improvement across United Utilities’ regulated performance areas, providing senior leaders with clear insight, prioritisation, and performance intelligence to support strategic planning and commercial outcomes.
Combines analytical strength with strong stakeholder influence to translate operational insight into sustainable improvements. Actively contributes to sector innovation and knowledge exchange through leadership roles with the Institute of Water and Future Water Association. Recognised for developing high‑performing teams, driving continuous improvement, and enabling organisations to deliver more efficient, transparent, and commercially aligned operations.
Lead operational improvement initiatives that strengthen organisational performance, governance, and capability across key operational Outcome Delivery Incentives (ODIs) within complex, regulated environment.
• Designed and implemented structured project portfolio management systems, improving visibility of operational improvement activity, enabling better resource allocation, and strengthening alignment with strategic priorities.
• Established standardised project workflows, delivery targets, and governance standards, providing operational teams with consistent frameworks for execution and improving delivery confidence.
• Developed and embedded continuous improvement frameworks to drive consistent adoption of improvement methodologies, supporting enhanced performance, efficiency, and accountability.
• Produce regular management insight and performance reporting for senior leadership, translating complex operational data into clear, actionable intelligence that informs operational planning and strategic decision making.
• Strengthen organisational resilience by improving performance transparency, governance maturity, and cross functional collaboration across operational directorates.
Led operational performance improvement across multiple projects, from proof of concept through to industrial trials, within a fast growing technology organisation.
• Developed and implemented operational procedures and processes that improved performance, efficiency, and consistency across multi site operations.
• Worked closely with senior stakeholders and subject matter experts to secure buy in for operational improvements, driving measurable improvements in KPIs and resource utilisation.
• Chaired the Health & Safety Committee, leading the development of robust reporting and assurance systems that reduced operational risk and strengthened safety governance.
• Implemented document control and change management processes, including training plans, equipment requirements, and testing protocols.
• Acted as technical lead for multiple global projects, ensuring cross functional collaboration and effective project planning using tools such as Wrike and Excel.