Mark O'Brien
Glasgow,Scotland
Summary
Highly skilled professional with extensive expertise in production efficiency strategies, risk management, and workplace safety. Demonstrates strong critical-thinking and evaluation abilities, coupled with a deep understanding of supply chain processes. Proven leadership qualities and self-motivation drive success in quality assurance and customer engagement. Adept at time-management, decision making, and stress resilience, ensuring optimal performance under pressure. Excels in effective communication, active listening, and negotiation expertise to enhance salesmanship and customer satisfaction. Career goal: to leverage STEM skills and leadership capabilities to drive organisational growth and innovation.
Overview
1
1
year of professional experience
Work History
Sales assistant
Julie's Alterations
Glasgow, Glasgow City
04.2024 - Current
- Demonstrated products effectively leading to increased sales conversions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Accepted card, cash and cheque payments in POS register system.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Trained new staff members, fostering a supportive working environment.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Totalled bills using maths skills and maintained accurate till count.
- Improved customer service by efficiently handling queries and complaints.
- Managed customer lines for minimum wait times and high satisfaction.
- Managed till operations smoothly, reducing waiting time for customers.
Education
Joinery
Glasgow Clyde College
Glasgow 01/2024 - 03/2024
Skills
- Production efficiency strategies
- Risk Management
- Workplace safety
- Critical-thinking
- Critical evaluation
- Supply chain understanding
- Stress management
- Quality Assurance
- Self-motivation
- Leadership qualities
- Customer engagement
- Time-management
- Decision making
- STEM Skills
- Complaint handling
- Money handling
- Outgoing and enthusiastic
- Time optimisation
- Active listening
- Stocking shelves
- Stock room management
- Stock counting
- Negotiation expertise
- Salesmanship
- Effective communication
- Stress resilience
- Cash handling
Affiliations
- Fitness
- Swimming
- Self Improvment
Languages
English
Intermediate
References
References available upon request.
Timeline
Sales assistant
Julie's Alterations
04.2024 - Current
Joinery
Glasgow Clyde College
01/2024 - 03/2024
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