Mark Lee
Denton,Greater Manchester
Summary
Dedicated Security Professional with over 12 months in security industry. Completed first aid training, Action Counters Terrorism Awareness E-learning courses, Railway-v2 training, and SCaN Training, demonstrating commitment to safety and security protocols. Focused on delivering effective security solutions and enhancing overall safety measures.
Overview
9
9
years of professional experience
Work History
Sia security
Ses group ltd
Manchester, Greater Manchester
06.2025 - 12 0
- Engaged with customers to identify needs and provide tailored service solutions.
- Resolved customer concerns and escalated major issues to ensure timely solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Actively listened to customers to fully understand requests and address concerns.
- Collaborated with team members to meet performance targets and enhance service quality.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Maintained clean, safe working environments to eliminate accident risks.
General Merchandise Assistant
Tesco
Stockport, Cheshire
02.2024 - 12 0
- Assisted customers with product selection, providing tailored advice to ensure satisfaction and encourage repeat business.
- Replenished items and organised displays to enhance visual merchandising and attract customer interest.
- Processed and loaded deliveries and backstock onto store shelves.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Parcel Sorter
APC OVERNIGHT
Bredbury, cheshire
05.2023 - 02.2024
- Sorted parcels on conveyor belts with care and precision, ensuring safe, accurate processing.
- Monitored parcel conveyor systems to prevent jams and ensure continuous flow of operations.
- Loaded and offloaded trailers safely and responsibly, minimising parcel damage risk.
- Checked parcel labelling ensuring address details were clear and legible for smooth onward processing.
- Collaborated with team members to manage high-volume sorting tasks during peak hours.
- Adhered to health and safety protocols, reducing workplace accidents and promoting a safe environment.
- Loaded and unloaded heavy parcels from trolley cages with attention to safe handling guidelines.
Waste Collector
Self employed
Oldham, lancashire
04.2015 - 05.2023
- Collected and removed household, commercial, and industrial waste efficiently to maintain community cleanliness.
- Collected and removed domestic and commercial waste, ensuring compliance with local council environmental management regulations.
- Delivered responsive customer service, resolving residents' queries regarding waste disposal to enhance community satisfaction.
- Promoted waste collection services through local newspaper advertisements to increase customer awareness.
Education
GCSEs -
Greenfield High school
Hyde1986
Skills
- Surveillance techniques
- Surveillance operations
- Access control
- Event security
- Waste management
- Performance analysis
- Customer relationship management
- I have customer service experience
Hobbies and interests
- I like watching football , boxing , athletics and like walking .
Timeline
Sia security
Ses group ltd
06.2025 - 12 0
General Merchandise Assistant
Tesco
02.2024 - 12 0
Parcel Sorter
APC OVERNIGHT
05.2023 - 02.2024
Waste Collector
Self employed
04.2015 - 05.2023
GCSEs -
Greenfield High school