Lewis Joseph
London
Summary
I am a confident, professional individual, skilled in working under pressure without losing any of the qualities needed perform my duties as a security officer. I am a vigilant and attentive to needs of the clients ensuring the clients expectations are met. I am experience in taking detailed and reliable records or incidents or disputes which have been reported to me which is crucial within the security sector. I am exceptional team-player; as I am experienced working with a diverse range of people, however, I am not limited to working only within a team. Time management is important to me as I believe it contributes to professionalism: I can take account for my own time ensure I keep to the time expectations.
Remaining professional and approachable to resolve issues, is a paramount value I possess I have 5+ years of expertise working closely with different personalities in multiple industries. This has helped hone my adaptation and communication skills to deliver outstanding customer service and dispute resolution which appeases both parties. I am confident in my ability to tackle multiple tasks simultaneously and successfully prioritising the most pressing and important matter. In addition, I am physically fit to meet busy, energetic shift demands.
Overview
8
8
years of professional experience
Work History
SIA Security
Secure Alliance
01.2024 - Current
- Frequent bag searches, ensuring the safety of the members of the public and myself.
- Possess necessary knowledge of the venue (Emirates Stadium). Including emergency fire exits; in the event of a fire or terrorist threat.
- Maintain professionalism and good communicative skills to diffuse any potential disputes/altercations or misunderstandings.
- Uphold and enforce the rules of the stadium: including area restrictions and visual confirmation of credentials of the public and media staff.
- Crowd control: Ensure that all stadium fans queue in an orderly fashion while entering the stadium.
Door Supervisor Security
Leicester Square Theatre
01.2024 - Current
- Vigilant monitoring of the premises via CCTV footage and communicating information or any changes effectively via my radio.
- Improved venue security by conducting thorough entrance checks and efficiently managing access control.
- Enhanced customer satisfaction by providing courteous assistance and guidance to visitors in need of help or information.
- Managed crowd flow effectively during peak hours, minimizing wait times for customers seeking entry or exit from the venue.
- Used de-escalation techniques to address issues and resolve conflicts.
- Efficiently and professionally eject members of the crowd out of the venue when the rules of Leicester Square Theatre aren't followed or they deliberately disturb the performance.
- Liaised with law enforcement agencies when necessary, fostering strong relationships that improved overall security outcomes for the venue.
- Collaborated with management to develop effective security measures tailored to specific event requirements.
- Liaised between security staff and other departments to coordinate security operations and resolve issues.
Events Support Officer
OCS Security
01.2024 - Current
- Established rapport with clients, fostering long-term relationships that increased client retention rates.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Learn and recall emergency procedure in the case of an emergency. and posses good knowledge of the building and emergency exits.
- Ensure no one enters the premises without the required credential: which is provided by the client hosting the event. Mandatoryatory bag searches/scans of everyone who enters the building ensuring the safety of the members of public, myself and my team.
- Diligently oversee any ongoing event to ensure no illegal activity occurs, or unauthorized access.
Response Security Officer
Wise Security
05.2023 - Current
- Interacted with guests and staff to build rapport.
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Advised customers on logistical queries, demonstrating a clear understanding of site layout and event timetables.
- Assessed all of my sites before events to identify potential risks or challenges.
- Conducted comprehensive bag searches and ID checks.
- Delivered smooth events with proactive crowd and traffic control.
- Reported incidents to the security team for resolution.
- Welcomed attendees and promptly resolved queries.
Lift Engineer Apprentice
Otis
08.2019 - 05.2023
- Handled repairs, maintenance and servicing of Otis lift systems, including Otis Gen 2 MRLs, Schindler hydraulic lifts, Kone Monospace MRLs and a variety more.
- Effectively interpreted mechanical engineering drawings and blueprints, achieving accurate, secure lift repairs.
- Evaluated electrical faults to eliminate repeat malfunction.
- Maintained electrical equipment to meet performance and safety requirements.
- Replaced defective parts for improved equipment longevity.
- Resolved technical issues quickly to reduce electrical disruptions.
- Observed changes in recognised codes of practice to meet compliance standards.
- Repaired faulty and damaged wiring to restore electrical function.
- Assembled electrical parts, components and systems quickly and precisely.
Sales Assistant
World Vision Children's Charity
01.2018 - 03.2018
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
Sales Assistant
St. Mungo's Homeless Charity
03.2017 - 06.2017
- Fostered positive relationships with customers to enhance loyalty and retention.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Education
GCSEs - Maths
St Paul Academy
GCSEs - IGCSE Eglish
St Pauls Academy
GCSEs - English Literature
St Paul's Academy
GCSEs - Biology
StPaul's Academy
GCSEs - Chemistry
St Paul's Academy
A-Levels - B-tec Sport
St Paul's Academy
A-Levels - B-TEC Level 3 Extended Engineering Diploma
Christ The King, Sixth Form College
GCSEs - Physics
St Paul's Academy
06.2014
Skills
- I possess extensive communicational skills due to my extensive interaction with all kinds of people; enabling me to build a rapport with clientele of various backgrounds Allowing me to taylor my approach depending on the situation
- I am fluent in the English language an so I am able to effectively communicate and diffuse any altercation or dispute if it arises
- due to the nature of my work, I excell in stressful and busy environments; meanwhile maintaining a professional demeanor at all times
- I am familiar with the security processes and procedures; enabling me to take initiative and apply my knowledge within new job roles with confidence
- I take pride in my time management I'm able to manage my time efficiently and effectively as I believe time keeping contributes and reflects my professionalism
- I'm capable of working within a team Team cohesion is critical within the security team to ensure we deliver an exceptional service I've had experience working with numerous people and amongst many teams affectively
- As well as working within a team I can work independently without the need for support or supervision
- I am skilled in the use of numerous computer system and CCTV operations
Timeline
SIA Security
Secure Alliance
01.2024 - Current
Door Supervisor Security
Leicester Square Theatre
01.2024 - Current
Events Support Officer
OCS Security
01.2024 - Current
Response Security Officer
Wise Security
05.2023 - Current
Lift Engineer Apprentice
Otis
08.2019 - 05.2023
Sales Assistant
World Vision Children's Charity
01.2018 - 03.2018
Sales Assistant
St. Mungo's Homeless Charity
03.2017 - 06.2017
GCSEs - IGCSE Eglish
St Pauls Academy
GCSEs - English Literature
St Paul's Academy
GCSEs - Biology
StPaul's Academy
GCSEs - Chemistry
St Paul's Academy
A-Levels - B-tec Sport
St Paul's Academy
A-Levels - B-TEC Level 3 Extended Engineering Diploma
Christ The King, Sixth Form College
GCSEs - Physics
St Paul's Academy
GCSEs - Maths
St Paul Academy
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