Mark Jones

Senior Credit Controller, Culligan UK, Dereham, Norfolk

Looking after the credit control function of Harvey Water Softeners, reporting to the Shared Services Credit Manager. Building and maintaining good relationships with our key dealer accounts and ensuring accounts are paid to terms. Daily contact with retail customers to discuss bounced direct debits and possible repayment plans.

Achievements:

• Drastically reduced DSO in the Key Dealer ledger
• Helped implement an ongoing collection strategy for historic up to 6 years old
• Collecting up to £6m monthly

Part of the Customer Excellence team

• Meeting regularly with key customers to obtain feedback to pinpoint where we can improve and overseeing procedure changes where necessary
• Advising on shipment contents/dates and providing tracking details, commercial invoices and advising on customs procedures
• Providing after-sales support & technical help
• Answering any customer queries over the telephone or on the company website Live Chat

Managed the entire credit control function of the company, reporting directly to the Head of Finance and the business owner.

Achievements:

• Reduced debtors days from 80+ to 45
• Exceeded cash collection targets every year
• Collected up to £2m monthly

Performed all duties including assessing credit worthiness, authorising credit facilities and terms, accessing the bank accounts, inputting payments onto Sage/NetSuite, reconciling accounts, dealing with invoice queries, building

relationships with key contacts in several countries and chasing overdue monies by whichever communication methods our customers are responsive to.

Responsible for supervising 6 members of staff in addition to the day-to-day credit control function for five branches. Responsible for cash collection monthly of up to £6.2m while maintaining a DSO of 49.

Responsible for the credit control function of three branches amounting to approximately 1,100 live accounts. Assessing customer credit worthiness and determining appropriate credit limits. Requesting monies due by telephone and written correspondence. Dealing with invoice queries from customers both face to face and by telephone. Referral of accounts to collection agencies.