- Golf - 17 handicap
- Travel, Cycling & Walking
- Previously played, managed and coached Football
Mark Hardy
Telford,England
Overview
28
28
years of professional experience
Work History
Supplier Relationship Manager
Lloyds Banking Group
Telford, Shropshire
2005.09 - 2026.03
- Oversaw procurement processes and managed supplier performance to ensure optimal service delivery.
- Facilitated contract negotiations and agreements with suppliers to ensure compliance with operational SLAs and KPIs.
- Collaborated with internal stakeholders to gather comprehensive requirements.
- Promoted supplier services across diverse business sectors to enhance operational efficiency.
- Monitored customer experience to identify and implement service enhancements.
Supplier Partner Manager
Property Solutions
Chelmsford, Essex
2004.09 - 2005.09
- Established a network of building contractors to deliver comprehensive repair solutions for insurance industry.
- Optimised recruitment and performance management of suppliers to enhance customer-centric capabilities and core construction skills.
- Spearheaded promotion of services to key clients while identifying opportunities for service enhancement.
- Conducted comprehensive audits of essential business and service requirements to enhance supplier performance.
- Resolved customer disputes by negotiating agreeable solutions for substandard works.
Property Area Manager
Cunningham Lindsey Chartered Loss Adjusters
Leicester & Wolverhampton, England
1998.02 - 2004.09
- Oversaw a team of 22 staff to ensure efficient handling of commercial and domestic insurance claims.
- Facilitated recruitment processes to maintain optimal staffing levels.
- Executed performance management and auditing activities to enhance operational efficiency.
- Oversaw management and strategic direction for Midlands region.
- Promoted innovative insurance solutions to insurers and broker markets, enhancing market reach.
Education
Dip CII - Insurance
Chartered Insurance Institute
London, ENG2004
BTEC National Certificate in Buisness Studies - Business Studies
North Oxfordshire Technical College
Banbury, OXF1983
GCSEs - GCSE O levels
Warriner School of secondary educartion
Bloxham, OXF1977
Skills
- Supplier relationship management
- Purchasing strategy development
- Excel proficiency
- Contract negotiation
Interests
Timeline
Supplier Relationship Manager
Lloyds Banking Group
2005.09 - 2026.03
Supplier Partner Manager
Property Solutions
2004.09 - 2005.09
Property Area Manager
Cunningham Lindsey Chartered Loss Adjusters
1998.02 - 2004.09
Dip CII - Insurance
Chartered Insurance Institute
BTEC National Certificate in Buisness Studies - Business Studies
North Oxfordshire Technical College
GCSEs - GCSE O levels
Warriner School of secondary educartion