Mark Edward Adams
Catterick,Morning/day shift
Summary
Dedicated professional with a strong foundation in customer service and stakeholder management. Demonstrates excellent communication and interpersonal skills, fostering relationships across diverse teams to support collaborative goals. Exhibits exceptional organisational and time management abilities, ensuring efficient operations and high-quality service delivery.
Overview
18
18
years of professional experience
Work History
Physiotherapist functional health assessor
Maximus
Durham, N.Yorkshire
03.2026 - Current
- Oversaw a self-managed caseload of clients
- Executed detailed assessments of case files to identify key health issues
- Reviewed and interpreted evidence to support case decisions and enhance client outcomes
- Created comprehensive reports documenting findings to inform treatment plans and stakeholder discussions
- Engaged with various stakeholders to facilitate collaboration
Bank Band 5 Physiotherapist
Robert Jones and Angus Hunt
Gobowen, Oswestry
07.2025 - 02.2026
- Assess and diagnose patients, providing individual and personalised treatment plans and care based on symptoms and their spinal cord injury
- Develop patient-centred personalised treatment plans to meet individual patient needs.
- Advise patients on how to minimise the risk of injuries and educate clients on self-care techniques, promoting optimal health benefits.
- Applied deep tissue massage techniques and sports massage therapies to alleviate muscle tension, enhancing patient flexibility and performance.
- Assisted in conducting hydrotherapy sessions to support patient rehabilitation.
- Organised group exercise classes to promote healthy lifestyle habits and improve patient engagement in rehabilitation.
- Helped patients with changing clothes prior to treatment sessions to ensure comfort.
- Maintained detailed client records on multiple IT platforms, monitoring patient progress and ensuring compliance with GDPR legislation.
- Consistently performed cleaning and sanitisation of therapy room to maintain hygiene standards.
Fresh pasta chef
Pasta cosa
Liverpool, Merseyside
09.2025 - 11.2025
- Established clear standards for cooking, garnishing and presenting food.
- Enforced health and safety standards for food storage, preparation and handling.
- Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.
- Engaged with customers to discuss dietary issues and food allergies. about dietary issues and food allergies to prepare meals to individual needs.
- Collaborated with the front-of-house team to ensure seamless service delivery.
Physiotherapist
Glan Clwyd Hospital
Bodelwyddan, Denbighshire
10.2024 - 07.2025
- Assess and diagnose patients, providing individual and personalised treatment plans and care based on symptoms and diagnosis.
- Leading clinical assessments and professionally interpreting my clinical impression on my assessment findings and independently managing a caseload.
- Conducted regular follow-ups to track progress and adjust treatment plans accordingly.
- Collaborated with multidisciplinary teams to enhance patient care outcomes.
- Employed specialised equipment to aid inpatient rehabilitation.
- Offered guidance on home exercise programmes, enabling continued improvement outside clinic hours.
- Enhanced patient comfort during therapy sessions through attentive, empathetic care.
- Facilitated injury prevention workshops, increasing community awareness of health and wellbeing.
- Managed administrative tasks such as maintaining accurate patient records and ensuring efficient practice operations.
- Staying up to date with regulatory requirements to maintain consistent compliance with safe working practices.
Physiotherapy Assistant
Glan Clwyd Hospital
Therapy Inpatient Unit
01.2021 - 10.2024
- Provided high-quality care to patients by assisting physiotherapists in executing treatment plans.
- Supported patients with exercises and movements to enhance their mobility.
- Enhanced patient comfort during physiotherapy sessions by preparing and maintaining therapeutic equipment.
- Prepared necessary equipment for physiotherapy sessions, enhancing their effectiveness.
- Ensured accurate recording of patient progress notes, facilitating updated information for follow-up appointments.
- Maintained cleanliness of work areas to ensure a safe environment for patients. and equipment to maintain faultless hygiene standards.
- Oversaw appointment scheduling and other administrative duties to streamline clinic operations.
- Participated in team meetings to enhance service delivery quality.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Front of House
Pant Yr Ochain and Glasfryn
Wrexham and Mold
01.2012 - 12.2020
- Welcomed guests on arrival, managed reservations and seating arrangements, processed payments, and ensured compliance with health and safety regulations, contributing to a smooth and memorable front of house experience.
- Provided exceptional customer service to customers, solving queries with composure and professionalism.
- Consistently managed my time well and oversaw my designated area efficiently, while maintaining clear and effective communication with both senior professionals and my colleagues.
- Conducted audits and stock takes, ensuring comprehensive management of inventory.
- Ensured cleanliness and hygiene were kept to an exceptional level within the area delegated.
- Received excellent feedback from customers that were under my care.
- Was able to demonstrate adaptability and transfer skills to various roles which included waitering, liaising with the chefs and working behind the bar.
Tennis Coach
Mold Tennis Club and Mike Herd Tennis
North Wales
01.2009 - 12.2018
- Enhanced player skills through innovative training techniques and provided guidance on optimal tennis equipment selection for improved performance.
- Introduced beginners to tennis using age-appropriate methods and facilitated workshops to deepen understanding of rules and tactics among members.
- Maintained accurate records of player progress towards goals and collaborated with parents to support children's advancement in the junior programme.
- Coordinated local tournaments to promote club membership and engagement and organised annual summer camp activities to provide an enjoyable learning experience.
Charity Fundraising
Young Lives Vs Cancer
Bristol
01.2017 - 01.2018
- Completed my own marketing through publicising upcoming events in the form of fliers and posters.
- Utilised a range of IT platforms to create both a social media page and a JustGiving fundraising page.
- Successfully organised and delivered engaging, vibrant events from conception to completion, often working unsociable hours.
- Collaborated with corporate companies to secure donations and sponsorships, whilst actively presenting to raise awareness of the charity’s mission.
- Raised over £4000 and completed a charity walking challenge along the Great Wall of China.
- Kept targeting dates and managed time effectively.
- Demonstrated a leadership role in managing events and ensuring the team were working to full potential.
Education
Level 2 tennis coaching qualification -
LTA
Wrexham12-2012
Bachelor of Science - Allied Health Sciences - Physiotherapy
Wrexham University
Wrexham09-2024
Level 3 Sports Massage Diploma -
Pro Active Sports
Wrexham07-2023
Makaton Level 1 -
Makaton
Wrexham07-2023
BTEC Sport Advanced Level 3 -
Castell Alun Sixth Form
Hope, Flintshire07-2012
GCSE’s -
Castell Alun High School
Hope, Flintshire07-2010
Level 1 tennis coaching qualification -
LTA
Wrexham02-2012
Skills
- Effective communication
- Interpersonal skills
- Active listening
- Stakeholder management
- Clinical assessment
- Time management
- Patient education
- Calm under pressure
- Teamwork
Custom
- Cooking with my own social media channel showcasing my culinary skills - expertise in Italian cooking
- Travelling
- Fund raising
- Hiking
- Outdoor activities
- Water sports
- CrossFit
- Yoga
- Photography
- Sports
Timeline
Physiotherapist functional health assessor
Maximus
03.2026 - Current
Fresh pasta chef
Pasta cosa
09.2025 - 11.2025
Bank Band 5 Physiotherapist
Robert Jones and Angus Hunt
07.2025 - 02.2026
Physiotherapist
Glan Clwyd Hospital
10.2024 - 07.2025
Physiotherapy Assistant
Glan Clwyd Hospital
01.2021 - 10.2024
Charity Fundraising
Young Lives Vs Cancer
01.2017 - 01.2018
Front of House
Pant Yr Ochain and Glasfryn
01.2012 - 12.2020
Tennis Coach
Mold Tennis Club and Mike Herd Tennis
01.2009 - 12.2018
Level 2 tennis coaching qualification -
LTA
Bachelor of Science - Allied Health Sciences - Physiotherapy
Wrexham University
Level 3 Sports Massage Diploma -
Pro Active Sports
Makaton Level 1 -
Makaton
BTEC Sport Advanced Level 3 -
Castell Alun Sixth Form
GCSE’s -
Castell Alun High School
Level 1 tennis coaching qualification -
LTA