Keeley Pahal

Functional assessor

As a Functional Assessor for Serco, I conduct thorough telephone assessments for individuals applying for Personal Independence Payment (PIP), focusing on their ability to carry out daily tasks and engage in functional activities. I consistently produce high-quality PBRs (Paper Based Reports), detailing accurate findings and recommendations to support decision-making. My role involves gathering relevant medical and personal information, performing assessments, and ensuring compliance with DWP guidelines. I maintain a focus on accuracy, efficiency, and fairness in all aspects of my work, contributing to the timely and effective delivery of services.

Auditor

As a PIP Auditor, I am responsible for reviewing and evaluating PIP assessments and reports to ensure compliance with policies, regulations, and quality standards. My role involves auditing a wide range of PBRs to assess their accuracy, fairness, and completeness. I provide positive feedback, recommendations and amendmants to be made, identifying areas of risk and ensuring that the assessments are aligned with the DWP’s guidelines. Through meticulous attention to detail and thorough analysis, I play a key role in maintaining the integrity of the PIP process.

Clinical coach

As a stage 3 and stage 5 Clinical Coach, I provide mentorship and support to healthcare professionals, building rapport with them, and helping them improve their clinical assessments and decision-making skills. I identify areas where mentees are struggling and then develop tailored support plans to address their challenges, ensuring their continuous professional development. My focus is on fostering a collaborative learning environment, enhancing clinical knowledge, and improving the quality and consistency of assessments. I am dedicated to empowering my mentees and providing positive feedback to help build their confidence, alongside supporting them with any areas I have identified are a struggle for them.

As a Paramedic in the Urgent Treatment Centre, I provided immediate care to patients presenting with a range of urgent but non-life-threatening conditions. I was responsible for assessing, treating, and stabilizing patients, ensuring timely and accurate triage. Working closely alongside nurses, GPs and advanced practitioners, I delivered high-quality patient care and ensured effective communication in fast-paced, high-pressure environments.

As an Emergency Care Assistant with West Midlands Ambulance Service, I provided vital support to paramedics and other healthcare professionals in emergency response situations. My duties included assisting with patient assessment, delivering life saving treatments under observation, delivering pre-hospital care, and ensuring efficient transportation of patients to appropriate healthcare facilities. I worked in high-pressure environments, ensuring patient safety and contributing to effective emergency care delivery.