Mark Cope

Managed 13 tyre techs and oversaw 2700 vehicles across Yorkshire, Manchester, and the Midlands, encompassing 26 customer locations including First Bus, Stagecoach, and Metroline.

With this there are 5 Engineering Directors & 26 Engineering Managers which i meet with regularly.

All locations are audited on a quarterly basis which involves a high focus on H&S for both Tech's and the customers.

Oversaw revenue capture and ensured completion of billing processes including damage tyre management, part-worn management, casing control, and vehicle movement.

Participated in recruitment and training of new team members.

This role emphasized customer and dealer focus by conducting meetings with business owners to build effective working relationships.

Delivered KPI presentations and partnered with stakeholders to drive profitability improvements for all members.

I would manage the Bridgestone accounts they serviced for us and maintain a high level of fleet inspections carried out and maximize the tyre life within each account.

This role was managing their largest Truck Force hub in the network with 8 satellite locations, 26 mobile tyre fitting vans & 36 staff.

Coordinated with major accounts like Stobart's & DHL, conducting regular meetings with transport departments to ensure monthly vehicle inspections and timely completion of tyre work.

Managed daily issues and resolved staffing challenges.