Charlie Pollard
Ipswich,Suffolk
Summary
A highly motivated professional with computer proficiency. Demonstrates excellent customer service skills and a passion for delivering outstanding service. A fast learner with a keen willingness to learn, aiming to maximise their skillset and build a career.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Buddy trainer
Nando’s Chickenland Limited
ipswich, suffolk
01.2019 - 05.2026
- Managed cleanliness standards given by the company, cooked and prepared food keeping up with busy hours
- Communication skills
- Works good under pressure
- Worked closely with management to identify gaps in employee skill sets.
- Monitored trainee progress, leading to more effective future training plans.
- Greeted each customer warmly, creating a friendly shopping environment.
- Coordinated with team members for smooth shift transitions
Bartender / Host
The Gardeners Arms
01.2017 - 01.2019
- Served customers efficiently with polite manners helped lead staff during busy times also able to independently manage the bar. Checked stocks and managed events.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Promoted special events and offers.
Front of house
Bears Bowling
01.2016 - 01.2017
- Ensured guest interaction was positive and with the hope they would come back
- carried out the required changeover and opening procedures keeping the restaurant/ bar clean
- Passionate
- Fun to work with
Education
Level 3 / A Level Equivalent - Art and design
Suffolk New College
Ipswich, Suffolk 01.2017 - 01.2019
Math / English GCSE -
Ipswich Academy
Skills
- Computer proficiency (both PC and Mac)
- Fast learner
- Microsoft Word, Excel and Powerpoint
- Keen willingness to learn
- Excellent customer service skills
- Passionate about delivering excellent service
References
If you are looking for specific references please contact me through emails or my phone number.
Interests
- Gym/fitness
- Travelling
- Photography/videography
Timeline
Buddy trainer
Nando’s Chickenland Limited
01.2019 - 05.2026
Bartender / Host
The Gardeners Arms
01.2017 - 01.2019
Level 3 / A Level Equivalent - Art and design
Suffolk New College
01.2017 - 01.2019
Front of house
Bears Bowling
01.2016 - 01.2017
Math / English GCSE -
Ipswich Academy