MARIYANA STOREY
Coulsdon,Surrey,
Summary
PERSONAL PROFILE Qualified and highly-motivated Healthcare professional with over 20 years of experience in Healthcare, Management and Office Administration. Team orientated and skilled in building highly-functional teams, demonstrating exceptional communication skills, organising and delivering first-class care and support to people in Dementia Care/Nursing Homes and out in the Community within Sheltered and Housing Schemes/Day Centres. Ability to work under pressure and making critical decisions during challenges.
Overview
32
32
years of professional experience
Work history
Dementia Care Manager
Signature Senior Lifestyle
Reigate, Surrey
2024.02 - Current
- Providing in house training.
- Staff allocation, staff supervision, staff and relatives meetings.
- Created individualised care plans, ensuring personalized attention to each resident.
- Communication with Safeguarding and CQC to ensure transparency.
- Medication administration and auditing.
- Coordinated daily workload to ensure floor runs smooth and tasks are completed on time and up to high standards.
- Managed conflicts amongst staff effectively, fostering a harmonious work environment.
- Developed a comprehensive training program for better staff performance.
- Monitored medication administration, reducing incidents of errors.
- Improved patient care by implementing an effective care plan.
- Established strong relationships with residents' families through clear communication channels.
- Provided emotional support to residents and their families during difficult times.
- Supervised 17 healthcare staff in enabling efficient daily operations in 24-bed dementia community.
Registered manager
Goodoaks homecare
Epsom, Surrey
2023.10 - 2024.02
- Commissioned new domiciliary care branch in Epsom.
- Recruiting, interviewing, hiring new staff for optimal team performance.
- Providing Induction and assessing staff skills and qualifications.
- On boarding new service users, completing assessments and care planning.
- Completing staff allocations and holding regular staff meetings.
- Implemented innovative strategies to drive continuous improvement in service delivery.
- Medication administration, auditing and staff supervisions.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Streamlined administrative processes, improving overall productivity.
- Maintained detailed records to ensure accurate documentation of care provided.
- Led team meetings, fostering open communication and collaboration.
- Improved operational efficiency with effective resource allocation.
Dementia Care Manager
Signature
Epsom, Surrey
2022.04 - 2023.10
- Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management.
- Accurately assessed care needs of potential service users by conducting thorough pre-admission assessments.
- Ensured the delivery of quality, person-centred care for [Number]+ visitors per [Timeframe].
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Optimised service user outcomes by creating and implementing effective Service Improvement Plans (SIP).
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Carrying out initial assessments. Building up person centred Care plans, Risk assessments and Current assessments. MCM, RADAR, Reporting Safeguarding and CQC concerns, applying DOLS.
- Recruiting and Training new staff, supervisions and annual appraisals .
- Maintaining staff rotas.
- Implementing dining experience, dementia friendly environment and promoting meaningful activities.
- Supporting residents with behaviour that challenge.
- Reviewing level of care and supporting resident’s families.
Care Supervisor, Dementia Care
Signature Senior Lifestyle Care Homes, Rosebery Manor
Epsom, Surrey
2020.10 - 2022.03
- Care for elderly people with advanced dementia.
- Carrying out regular checks and communication monitoring, ensuring service provisions meet defined quality standards.
- Carefully managing complaint escalations, remaining calm and professional throughout to maintain positive customer satisfaction ratings. Monitoring residents wellbeing and make sure relatives are updated regularly.
- Demonstrate comprehensive understanding of Dementia and Nursing Care and Care for elderly people. Promoting and Providing high standard of care for most vulnerable people under CQC guidelines and regulations.
- Personal care and emotional support to all residents.
- Creating, monitoring, reviewing and updating care plans, risk assessments and current assessments.
- Supervise Team of care assistance and assess their performance. Carrying 1-1 meetings.
- Ordering, receiving and administering regular medications. Medication audits.
- Responsibility for smooth running of service throughout shift.
- Raising concerns, RADAR.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Attended regular training and supervision workshops for improved service user support.
- Used compassion and communication skills to build positive, productive client relationships.
- Used assessment findings to action necessary care plan adaptations.
- Responded proactively to changing circumstances for optimised service user care.
- Assisting Dementia Care Manager with interviewing new members of staff.
Senior Care Officer
John Whitgift Foundation
Croydon, Surrey
2015.05 - 2020.09
- Organising and managing Sheltered Housing Schemes and Day Care Services clients at Whitgift Care (John Whitgift Foundation) for following homes: Whitgift House, Whitgift Almshouses, Day Service at Whitgift House and Day Service at Wilhelmina House. Care and support for over 50 residents and clients. Duties including:
- Deputy Management responsibilities of leading Sheltered Housing Schemes within Whitgift Care.
- Established two Day Centres and Leading Team of Care Officers from different services within Foundation, Recruiting New Staff ‒ interviewing and training.
- Staff Supervisions and ongoing trainings, residents and clientsʼ assessments.
- Arranging Rota and duty covers. Planning and ensuring of consistent smooth running of Sheltered and Day Care Services.
- Dealing with enquiries, Accepting new residents and clients. Arranging contracts, payments and invoices, Dealing with maintenance issues.
- Planning and Organising activities and events, Trips out for clients and residents.
- Correspondence with Social Services, Council, GP practices, Hospitals, Entertainers, Relatives.
- Driving minibus when required to support services.
- Delivered exceptional level of service to each customer by listening to concerns, answering questions and queries.
- Researched and updated all required policies and procedures needed for service provided such as Fire Safety, Health and Safety Guidances, etc.
Senior Care Assistant
Fairlie House/Highfield House ‒ Nursing Homes, Fairlie Healthcare Ltd.
West Norwood, UK
2010.09 - 2015.05
- Care, Support and Supervision of People with Brain injuries and palliative care in Nursing Home with over 50 patients.
- Personal Care, Tracheostomy Care, PEG feeding, Monitoring all residents.
- Keeping all documentation up to date, Care Plans and Key worker's documentation.
- Supervise and train new staff.
- Operation of clinical equipment.
- Maintained secure working environment, enforcing safe systems and practices in line with Healthcare regulations.
- Built caring and supportive relationships with residents to provide mental stimulation and enhance daily life.
- Consistently communicated with multidisciplinary team to enable optimum smooth running of service operations.
- Safely and securely moved and handled residents in line with stringent regulations and requirements.
Domestic Cleaner
Self employed
London, ENG
2008.06 - 2010.08
- Houses cleaning service - one off and regular cleaning for over 20 homes.
- Housekeeping and ironing.
Administrative Healthcare Manager ‒ Senior Expert - Municipality Administration
Department of Health care and Social care.
Maglizh, Bulgaria
1999.09 - 2008.07
- Management and control of activities in Departments of "Health care" and "Social activities".
- Office administration, Creating Policies and Procedure withing Healthcare and Social Care.
- Dealing with GP practices, Hospitals and Social Services. Organising medical and healthcare service in schools, nurseries and within elderly population.
- Organising Projects from European Union re: Improving life of elderly and vulnerable people. Successfully established project for building and running Day Care Centre for over 100 elderly people, meals on wheels.
- Arranging meetings.
- Recruiting and Interviewing new staff, Staff supervision and training.
Staff Nurse
A & E
Stara Zagora, Bulgaria
1994.05 - 1999.09
- Duties including: Hospital care, A&E, GP practice.
- Accurately and efficiently administered medication in line with stringent Medical regulations.
- Assessed and evaluated patient needs in line with medical conditions to ensure accurate diagnosis and healthcare plan.
- Built caring and compassionate relationships with patients to provide emotional support and encouragement during their admission.
- Supported diagnoses by taking blood, urine or sputum samples from patients for laboratory testing.
- Recorded details regarding all therapies, including interventions and treatments to keep patient charts updated.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels and behaviours to understand conditions and effectively modify treatment plans.
- Strengthened training and nursing knowledge by taking part in continuing education programs and ongoing workshops.
Education
Level 4 Diploma - Lead Practitioner in Adult Social Care / Dementia
Connect2Care
2021.09 -
Enhancing Practice in Caring For The Older People - Social Care
FHEQ Level 4 - University Of West London
London2013
ECDL Level 2 Certificate ‒ TEKWORX Training - Office IT Programing
TEKWORX
London2012
Phlebotomy certificate - Medical
Maxis Healthcare
London2012
Master’s Degree - Administrative and Health Management
St. Kiril And Methodius
Velico Tarnovo2000-06
Bachelor’s Degree - Nursing
College Of Nursing
Stara Zagora, Bulgaria1994-04
Skills
- Highly skilled in dementia care
- Healthcare and Administrative Skills, Adult Social Care
- Care Supervision, excellent team player, well organized with high level of communication and Leadership skills Ability to work under pressure
- Elderly Care, Nursing and Dementia Care
- Very good IT skills ‒ Microsoft Word, Excel, Outlook, Power Point
- Medication management
- Accuracy and attention to details
- Self-motivated, proactive and enthusiastic, responsible
- Problem solving
- Care plan management and assessment
- End of life care
- Driving
- Care home management
- Safeguarding vulnerable adults
- Time management efficiency
Additional Information
- .Driving License.
- Valid MIDAS certificate for driving minibus.
Timeline
Dementia Care Manager
Signature Senior Lifestyle
2024.02 - Current
Registered manager
Goodoaks homecare
2023.10 - 2024.02
Dementia Care Manager
Signature
2022.04 - 2023.10
Level 4 Diploma - Lead Practitioner in Adult Social Care / Dementia
Connect2Care
2021.09 -
Care Supervisor, Dementia Care
Signature Senior Lifestyle Care Homes, Rosebery Manor
2020.10 - 2022.03
Senior Care Officer
John Whitgift Foundation
2015.05 - 2020.09
Senior Care Assistant
Fairlie House/Highfield House ‒ Nursing Homes, Fairlie Healthcare Ltd.
2010.09 - 2015.05
Domestic Cleaner
Self employed
2008.06 - 2010.08
Administrative Healthcare Manager ‒ Senior Expert - Municipality Administration
Department of Health care and Social care.
1999.09 - 2008.07
Staff Nurse
A & E
1994.05 - 1999.09
Enhancing Practice in Caring For The Older People - Social Care
FHEQ Level 4 - University Of West London
ECDL Level 2 Certificate ‒ TEKWORX Training - Office IT Programing
TEKWORX
Phlebotomy certificate - Medical
Maxis Healthcare
Master’s Degree - Administrative and Health Management
St. Kiril And Methodius
Bachelor’s Degree - Nursing
College Of Nursing