Cassy Allen
Swansea,West Glamorgan
Summary
Experienced care professional specializing in dementia and palliative support, recognized for exceptional organizational and time management skills. Expertise in hoist operation, manual handling, and medication administration, with a solid foundation in first aid and food preparation. Focused on delivering high-quality personal care while ensuring patient safety and well-being through compassionate practices.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Dementia Care Assistant
Bloomfield-Swansea
Swansea
2018.05 - 2023.06
- Monitored vital signs for early detection of health complications.
- Administered medication to ensure effective health management.
- Assisted patients with daily living activities, promoting comfort and dignity.
- Responded promptly to emergencies, ensuring resident safety.
- Documented daily observations accurately to track resident progress.
- Participated in team meetings to enhance service delivery and quality of life.
- Helped maintain strict dietary plans tailored to individual health needs.
- Provided emotional support to improve mental wellbeing of residents.
Care Assistant
Glasfryn House-Swansea
Swansea
2017.12 - 2018.05
- Administered medication to patients, ensuring effective health management.
- Facilitated communication between patients and medical staff to foster understanding and trust.
- Assisted with mobility exercises, enhancing physical strength among elderly residents.
- Maintained hygiene by supporting personal care tasks for patients.
- Respected privacy and dignity of each resident during care provision.
- Completed documentation of care activities and patient progress for accurate client records.
- Changed bed linens, laundered clothes, and cleaned living quarters to promote healthy environments.
- Prepared nutritionally-balanced meals and assisted with feeding to ensure wellbeing.
Care Assistant
Hengoed Court Care Home-Swansea
Swansea
2015.03 - 2017.12
- Facilitated daily living activities to enhance patient comfort and wellbeing.
- Promoted hygiene through personal care assistance for patients.
- Encouraged patient independence while providing necessary support with tasks.
- Delivered exceptional customer service by addressing patient family concerns.
- Supported mobility exercises, resulting in increased physical strength among elderly residents.
- Adhered to tailored dietary plans, improving overall health status of residents.
- Collaborated with registered nurses to maintain efficient workflow within facility.
Customer service operator
Data Cabs LTD
Swansea, City and County of Swansea
2008.03 - 2010.03
- Assisted in recruitment and training of new dispatchers to maintain high service standards.
- Provided quick response to customer requests with effective use of dispatch software.
- Kept accurate records of dispatched calls, aiding in performance assessment analysis.
- Established strong relationships with drivers, fostering a positive work environment.
- Streamlined booking process, resulting in increased ride requests fulfilment.
- Coordinated daily routes for optimised time management.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Utilised GPS systems effectively to monitor taxi locations in real-time.
- Adhered strictly to local regulations regarding taxi operations, maintaining legal compliance at all times.
- Enabled smoother operations by regularly updating vehicle maintenance records.
- Answered calls efficiently and professionally, gathering accurate booking information to ensure appropriate taxi dispatch.
- Provided accurate customer quotes and fare estimations for continued clarity of service.
Education
Diploma of Higher Education - Animal Health level 3
Pencoed Campus
Bridgend, County Borough of Bridgend 2020.05 - Select/2024
Diploma of Higher Education - Veterinary Support Assistant
Pencoed Campus
Bridgend, County Borough of Bridgend 2020.01 - 2022.09
BTEC health and social care - Health and social care
Gower college
Swansea, City and County of Swansea 2008.09 - 2009.08
Skills
- Organizational Skills
- Time Management
- Animal Care
- Care Giver
- Personal Care
- Palliative care experience
- Dementia care expertise
- Hoist operation mastery
- Manual handling certification
- First Aid
- Patient safeguarding
- Safeguarding knowledge
- Dementia awareness
- Food preparation
- Medication Administration
Certification
- Manual Handling
- COSHH
- Dementia Awareness
- Pet First Aid, 10/01/19, Present
- First Aid at Work, 01/01/17, Present
References
References available upon request.
Timeline
Diploma of Higher Education - Animal Health level 3
Pencoed Campus
2020.05 - Select/2024
Diploma of Higher Education - Veterinary Support Assistant
Pencoed Campus
2020.01 - 2022.09
Dementia Care Assistant
Bloomfield-Swansea
2018.05 - 2023.06
Care Assistant
Glasfryn House-Swansea
2017.12 - 2018.05
Care Assistant
Hengoed Court Care Home-Swansea
2015.03 - 2017.12
BTEC health and social care - Health and social care
Gower college
2008.09 - 2009.08
Customer service operator
Data Cabs LTD
2008.03 - 2010.03