Mariyana Petrova
Leicester,Leicestershire
Summary
Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Strong team leader effective at meeting deadlines and ensuring highest standards of organisation. Implements methodical and thorough approach to leadership. Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 2 years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control. Hardworking manufacturing professional with strong background in production environments. Oversees maintenance and repair to address malfunctions. Enforces safety protocols and quality standards to reduce risks. Influential Supervisor with exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Adept in building cross-functional staff, demonstrating exceptional communication skills and making critical decisions during challenges.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team leader supervisor
Samworth Brothers
Leicester, Leicestershire
2022.01 - Current
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Guided and coached staff to achieve individual growth and sales production targets.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Controlled and requisitioned raw material inventory to prevent shortages.
- Input customer orders into ticketing system and noted special restrictions or choices.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
Costumer service , store management
Europe Store
Leicester, Leicestershire
2017.06 - 2019.05
- Sourced supplies and materials to maintain costume workshop design and production operations.
- Calculated production costs based on design parameters.
- Facilitated communication and collaboration between clients, management and manufacturing staff.
- Outlined design objectives and technical or financial constraints of designs based on consultations with stakeholders.
Education
Certificate of Higher Education - design
PGKIT Ivan Bogorov
Plovdiv Bulgaria 2002.09 - 2006.05
Skills
- Customer rapport
- Materials management
- Office 365 proficient
- Business analysis
- Processes and procedures
- Motivational communication
- Issue resolution
- Client support
- Integrative negotiation
- Business development
- Logistical planning
- Customer service
- Health and safety compliance
- Schedule management
- Production oversight
- Compliance understanding
- Business planning
- Quality Assurance
Languages
English
Proficient (C2)
Bulgarian
Proficient (C2)
Certification
Food Safety Level 2-3
Affiliations
- Gym, Tennis, Golf
Timeline
Team leader supervisor
Samworth Brothers
2022.01 - Current
Costumer service , store management
Europe Store
2017.06 - 2019.05
Certificate of Higher Education - design
PGKIT Ivan Bogorov
2002.09 - 2006.05