Maritta Moffat
Leicester
Summary
Dynamic and energetic professional with a strong foundation in customer service and sales persuasion. Demonstrates superb time management, effective communication, and active listening skills to enhance customer engagement and satisfaction. Known for punctuality, reliability, and stress resilience, consistently delivering results in fast-paced environments. Adept at money handling, food preparation, and cleaning tasks, ensuring operational efficiency. Career goal includes leveraging skills to drive success in customer-focused roles while contributing to team objectives.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
Work history
Therapy link worker
Leicestershire Partnership Trust
Leicester, Leicestershire
2023.02 - Current
- Boosted productivity with efficient task delegation and supervision.
- Complied with all health and safety regulations for worker welfare.
- Upheld company reputation by consistently delivering excellent service.
- Conducted regular equipment inspections for optimal performance.
- Participated in weekly team meetings to discuss progress and targets.
- Implemented lifestyle changes in daily routines, promoting healthier habits amongst patients.
- Facilitated patient participation in meaningful occupations for enhanced life satisfaction.
- Promoted a culture of empathy and respect within the workplace.
- Provided emotional support during therapy sessions, fostering positive attitudes towards recovery.
- Upheld strict confidentiality standards and worked with discretion at all times.
- Complied with best clinical practice and data confidentiality protocols.
- Cultivated trusting relationships with clients, resulting in commitment to treatment programmes.
- Designed therapeutic programmes including recreational activities to help improve and maintain holistic functioning of groups and individuals.
Support worker
National Autistic Society
Leicester, Leicestershire
2017.04 - 2023.01
- Participated in regular team meetings, enhancing quality of care provided.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Supported daily living skills training which increased client self-sufficiency.
- Provided companionship during outings contributing to an active social life for clients.
- Encouraged social integration by facilitating community involvement opportunities.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Actively listened to client concerns thus creating a comforting environment.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Provided transportation for medical appointments, ensuring timely arrival.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Helped achieve patient independence through guided tasks and activities.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Led group activity programmes to support independence and encourage community inclusion.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Collaborated with external support providers to maintain good care continuity.
Learning support worker
Leicester City Council (REMIT)
Leicester, Leicestershire
2003.05 - 2017.01
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Helped achieve patient independence through guided tasks and activities.
- Assisted in maintaining a clean environment for improved client health.
- Actively listened to client concerns thus creating a comforting environment.
- Assisted teacher in maintaining a clean and organised classroom environment for optimal learning conditions.
- Adapted teaching approach according to students' unique needs, achieving better comprehension.
- Prepared classroom resources to facilitate smooth lesson delivery.
- Aided in the delivery of lessons, ensuring comprehensive understanding.
- Improved student engagement by providing one-on-one support and guidance.
- Assisted in creating lesson materials, improving educational effectiveness.
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Worked with lead teacher to diversify instruction for varied needs and learning modalities.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Created positive, engaging learning environments to improve student experiences.
- Responded to changing needs of pupils and staff to provide maximum help and support.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Managed pupil behaviour to cultivate focused and productive classes.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Observed pupils closely in classroom environment to foster engagement.
- Offered students personalised support during in-class activities and projects.
- Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
- Prepared necessary equipment and technology ahead of class.
- Gave students papers related to assignments and collected finished work.
Education
NVQ Level 2 - Maths and English
Leicester Adult Education College
LeicesterSkills
- Punctuality and reliability
- Flexible
- Customer Service
- Team player mentality
- Effective communication
- Active listening
- Superb time management
- Good numeracy
- Food preparing
- Money handling
- Cleaning
- Outgoing and enthusiastic
- Customer engagement techniques
- Excellent communication skills
- Cashing up
- Energetic self-starter
- Stress resilience
- Sales persuasion
Affiliations
- In my spare time i like to cook and bake. I have a love for animals and like to take my dog for long country walks. i am a keen artist
Timeline
Therapy link worker
Leicestershire Partnership Trust
2023.02 - Current
Support worker
National Autistic Society
2017.04 - 2023.01
Learning support worker
Leicester City Council (REMIT)
2003.05 - 2017.01
NVQ Level 2 - Maths and English
Leicester Adult Education College