Marisa Graham-Collier
Stanley,Perth and Kinross
Summary
A highly skilled professional with expertise in customer service, specialised software operation, and proficient point of sale systems. Demonstrates exceptional capabilities in payment processing, cash handling, and account management, complemented by strong database management skills. Known for rapid skills acquisition and proactive learning, with a focus on effective multitasking and project completion. Offers excellent written and oral communication abilities alongside administrative support proficiency. Experienced in staff supervision, training, development, inter-departmental coordination, and risk assessment. Adept at inventory reconciliation and materials request processing. Takes pride in having a diverse professional background that consistently provides in developing efficiencies to support organisational growth.
Overview
7
7
years of professional experience
Work history
Library Assistant 3
The Tillamook County Library
Tillamook County, Oregon, USA
2022.04 - 2025.08
- Managed Accounts Payable for a seven branch county library network, working closely with county treasury department to ensure compliance with county, state, and federal standards across all branch locations.
- Utilised county voucher system to document financial transactions and classify each with correct budgetary code through MIP Fund Accounting.
- Performed additional bookkeeping tasks including invoicing for Accounts Receivable, initiating purchase orders, and expense tracking.
- Developed travel arrangements for staff including registering for conventions and seminars, booking flights, and reserving additional accommodations.
- Acted as Library Director's Administrative Assistant.
- Prepared Board Packets for presentation at monthly Board of Directors meeting as well as took detailed meeting minutes for county record.
- Frequently acted as Manager on Duty.
- Prepared monthly reports on library usage by collecting relevant data to be used by Administrative and Library Staff.
- Developed and implemented internal process improvements to increase efficiency and quality outcomes for Library Assistants at all steps.
- Managed special projects supporting community programs.
- Coordinated and managed contracting with vendors for community events.
- Coordinated and processed inter-library loans smoothly, expanding resource availability for patrons.
- Filled in at all branch locations during planned and unplanned absences.
- Managed the reference desk requiring the ability to answer queries from users efficiently while providing useful information, assisting patrons with printing and using library equipment, helping users navigate online catalogue or aiding in search efforts, and assisting patrons in locating library materials.
- Managed the circulation desk requiring the ability to process new membership applications quickly with accuracy, updating patron records, checking in and out books for patrons, and providing quality patron centred customer service.
- Conducted library orientations to familiarise new patrons with available services.
- Assisted with processing courier shipments, carting, sorting, and restocking shelves.
- Performed regular inventory checks, and weekly shelf reading for item location accuracy.
- Assisted with training new hires for all Library Assistant levels.
Medical Coordinator
The Oregon Clinic
Portland, Oregon, USA
2018.08 - 2021.05
- Coordinated medical appointments for independent specialty surgical office primarily focused on pre-cancerous and cancer diagnosis related care.
- Acted as internal office float assisting operator, receptionist, imaging, and care coordinator pods through both long and short term vacancies.
- Wrote and developed training manuals and detailed procedural guides for every office position clinic wide.
- Built new patient profiles in Centricity by gathering medical records from former doctors and Epic Systems. Sent orders for preliminary imaging or testing necessary for cancer related care.
- Scheduled office visits, procedure appointments, and surgical appointments.
- Processed incoming and outgoing referrals.
- Managed follow up orders and coordinated appointments for labs, imaging, procedures, and clinical testing.
- Coordinated patient participation in clinical trials.
- Managed busy multiline phone systems, digital fax buckets, and multiple email inboxes.
- Acted as Clinic Safety Coordinator by attending monthly seminars, performing monthly OSHA (Oregon Occupational Health and Safety) checks and maintained on-site Oregon Health Authority manuals.
Education
High School Diploma - General Studies
Ashland High School
Ashland, Oregon, USACertificate of Higher Education - Permaculture
Pacific University
Forest Grove, Oregon, USASkills
- Exceptional and patient customer service
- Specialised software operation
- Proficient with point of sale systems
- Rapid skills acquisition and proactive learner
- Team focused with strong ability to work independently
- Effective multitasking and project completion
- Excellent written and oral communication
- Administrative support, staff supervision, training and development
- Inter-departmental coordination
- Risk assessment capability
- Perform and reconcile inventory
- Provide book recommendations
- Book sorting, carting, and shelf replenishment
Affiliations
- Avid fantasy, ecology, and environmentalism reader
- Sustainability gardening
Timeline
Library Assistant 3
The Tillamook County Library
2022.04 - 2025.08
Medical Coordinator
The Oregon Clinic
2018.08 - 2021.05
High School Diploma - General Studies
Ashland High School
Certificate of Higher Education - Permaculture
Pacific University