Experienced and results-oriented drivers Manager with a strong background in overseeing courier operations, route planning, and last-mile delivery. Proven ability to manage and motivate driver teams, optimize delivery performance, and ensure excellent customer service standards. Skilled in logistics coordination, KPI tracking, and using fleet management and delivery software to improve efficiency and reduce costs. Committed to maintaining safety, compliance, and timely deliveries in high-volume, fast-paced environments.
• Plan, oversee, and optimize day-to-day operations to ensure smooth workflow.
• Develop and implement operational policies and procedures.
• Monitor performance metrics and KPIs to assess productivity and identify areas for improvement.
• Manage budgets, resource allocation, and cost controls.
• Lead, train, and supervise team members to meet operational goals.
• Collaborate with other departments (e.g., HR, Finance, Sales) to support cross-functional objectives.
• Ensure compliance with health and safety regulations and company standards.
• Manage relationships with vendors, suppliers, and external partners.
• Prepare regular reports on operational performance and present them to senior management.
• Handle any operational issues or emergencies efficiently and effectively.
• Picking and Packing: Accurately picking products from storage and packing them for dispatch.
• Loading and Unloading: Moving goods on and off vehicles using manual handling or machinery like pallet trucks or forklifts.
• Inventory Management: Scanning, sorting, and organizing stock; ensuring accuracy in stock levels and reporting discrepancies.
• Quality Checks: Inspecting goods for damage or compliance with customer standards.
• Working to Targets: Meeting productivity and performance targets, often in a fast-paced environment.
• Health and Safety: Following safety protocols and maintaining a clean, organized workspace.
• Team Collaboration: Communicating effectively with team members and supervisors to ensure smooth operations.