Chloe Little

Daily Responsibilities -

• Host meetings with clients to maintain positive working rapport.
• Improve operational efficiency by streamlining processes and implementing strategic plans.
• Identify potential problems, implement solutions and increase productivity.
• Reduce overhead costs through efficient resource allocation and budget management.
• Generate daily reports detailing turnover, profit, and outgoings.
• Direct and administer large-scale projects while implementing planned preventative maintenance strategies.
• Enforce adherence to company policies by conducting regular toolbox talks to reinforce expectations for safe working practices.
• Create and validate RAMS for activities being executed.
• Approve pricing on work orders to ensure accurate costs are added
• Supply Purchase order to subcontractors and monitor their performance.
• Execute audits to confirm compliance with health and safety regulations

Management - 40+ Employees

• Conducting disciplinary, investigative, and appraisal hearings.
• Produced working rotas to ensure optimal staff allocation.
  Approved time sheets for accurate payroll processing.
  Managed call-out rotas to maintain operational readiness.
• Hold 121 meetings with employees to enhance productivity and drive improvement
• Work closely with HR to ensure myself and employees are following company policies.
• Convene weekly with managing director to highlight company performance and deliberate on potential improvements.

• Conducted induction programmes for new hires, facilitating seamless integration into the team.
• Resolved interdepartmental conflicts swiftly, maintaining harmonious work environment.
• Implemented new filing system, enhancing document retrieval speed.
• Provided back-office support to ensure uninterrupted business operations.
• Maintained clean and organised workspace for maximised productivity.
• Served as a link between senior management and staff for clear communication of directives.
• Developed strong relationships with suppliers, improving supply chain efficiency.
• Coordinated administrative support to alleviate pressures on senior staff.
• Oversaw inventory control, reducing wastage of resources.

• Improved client satisfaction by providing tailored mortgage advice.
• Handled complex cases efficiently, reducing processing time significantly.
• Demonstrated flexibility when dealing with changing client requirements or market conditions.
• Streamlined application processes, resulting in quicker loan approvals.
• Addressing complaints efficiently and empathetically
• Identified potential risks in advance by thorough document checking.
• Analysed credit reports for risk assessment and decision-making purposes.
• Liaised with solicitors and estate agents for smooth property transactions.
• Increased efficiency by utilising modern surveying tools and software.