Mario Carangelo
Newcastle upon tyne
Summary
Motivated and dependable Shift manager with over four years’ experience leading teams in fast paced, high-pressured environments. Proven ability to manage operations efficiently while maintaining compliance with strict procedures, health and safety standards, and organisational policies. Experienced in coordinating staff, allocating resources efficiently, and ensuring consistent delivery of high- quality service. Skilled in communicating clearly with a wide range of individuals, including handling customer queries, resolving complaints, and supporting team members to achieve shared goals.
Demonstrates strong problem-solving and decision- making abilities, particularly when working under pressure or managing unexpected challenges such as staff shortages or increased demand. Experienced in monitoring performance, maintaining accurate records, and supporting operational planning, with a strong focus on attention to detail and accuracy. Able to prioritise workloads, meet deadlines, and adapt quickly to changing circumstances while maintaining a professional approach.
Overview
9
9
years of professional experience
Work history
Classroom Assistant (work experience)
Ravenswood primary school
2017.06 - 2017.07
- Supported teachers with lesson preparation and classroom organisation
- Worked with small groups and individuals, including pupils with additional needs
- Assisted with activities and maintained a safe, structured environment
Shift manager
Five guys
newcastle upon tyne
2022.03 - 2026.04
- Manage and coordinate staff shifts in a high-volume environment
- Ensure compliance with company procedures, food safety, and hygiene regulations
- Handle customer queries and resolve issues in a professional and timely manner
- Monitor team performance and support productivity during peak periods
- Assist with sales tracking, forecasting, and operational planning
- Maintain accurate records and communicate effectively with senior management.
Shift Manager
Mcdonald’s
newcastle upon tyne
2019.09 - 2022.01
- Progressed to management within 6 months through performance
- Supervised staff and ensured smooth daily operations
- Supported team wellbeing and maintained a positive working environment
- Delivered consistent service while meeting performance and time-based targets
- Resolved customer concerns efficiently and professionally
Education
BTEC level 2 - business studies
Heaton Manor High school
BTEC level 3 - Development a Marketing Campaign
Heaton Manor High School
GCSEs - Maths, English Language, English Literature, Science
Heaton Manor High School
Level 2 Diploma - Barbering
City & Guilds
Skills
- Communication & interpersonal skills
- Organisation & time management
- Problem-solving & decision-making
- Team leadership & collaboration
- Working under pressure
- Attention to detail & accuracy
- Customer service & conflict resolution
- Administrative support & data entry
- Scheduling & rota management
- Cash handling & financial reporting
- Microsoft office
- Integrity and ethics
- Profit and loss understanding
- Financial reporting
- Order processing
Additional information
- Eligible to work in the uk
- Willing to relocate
- Strong interest in public service and supporting people
Affiliations
- Football- playing Sunday's with local team
- Boxing- Training in multiple gyms and competed in charity matches
- Playing Golf with friends
References
References available upon request.
Timeline
Shift manager
Five guys
2022.03 - 2026.04
Shift Manager
Mcdonald’s
2019.09 - 2022.01
Classroom Assistant (work experience)
Ravenswood primary school
2017.06 - 2017.07
BTEC level 2 - business studies
Heaton Manor High school
BTEC level 3 - Development a Marketing Campaign
Heaton Manor High School
GCSEs - Maths, English Language, English Literature, Science
Heaton Manor High School
Level 2 Diploma - Barbering
City & Guilds