Marina Miguens
London
Summary
Assistant Manager offering 7 years of experience in leisure industry. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about swimming pool/leisure centre operations and business needs.
Overview
7
7
years of professional experience
Work history
Assistant Manager
Woolwich Waves, GLL
2025.12 - Current
- Supported the successful mobilisation and operational transition from Waterfront Leisure Centre to Woolwich Waves, coordinating key workstreams to ensure continuity of services and customer experience.
- Led the mobilisation and launch of a new swim school programme, including programme design, pool allocation planning, operational setup, and staff training.
- Coordinated recruitment, onboarding, and training of operational staff to support new service launches and ongoing programme delivery.
- Managed the end-to-end launch of a new birthday party product, including product design, operational planning, staffing, scheduling, customer journey development, and quality assurance processes.
- Established catering operations for birthday party services, creating procedures, scheduling resources, and ensuring smooth event delivery.
- Supervised the day-to-day operation of the in-house café, overseeing service delivery, food safety compliance, staffing, and customer experience.
- Launched crèche offering from concept through implementation, developing operating procedures, staffing plans, compliance requirements, and customer processes.
- Introduced new dry-side courses and activities, overseeing programme development, operational readiness, resource planning, and staff training.
Assistant Manager
Charlton Lido & Lifestyle Club - GLL
London, London
2024.02 - 2025.12
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Staff training.
- Plant room management.
- Energy champion.
- Junior product development.
- Weekly business updates to the team (KPI performance, etc.)
- Social media & marketing management (Instagram, google business profile, Facebook, general company marketing and website)
- Recruitment.
- Built and nurtured strategic relationships with key stakeholders in the community, driving collaborative efforts and positive outcomes.
Duty Manager
Britannia Leisure Centre - GLL
London, London
2023.09 - 2024.02
- IQL and staff training.
- Organise shift patterns for different teams and departments (lifeguards, CSA, Fitness Instructors and holiday club)
- Junior product (gymnastics, basketball, football, birthday parties and holiday club)
- Plant room maintenance.
Duty Manager
London Fields Lido - GLL
London , London
2022.04 - 2023.09
- Plant room maintenance.
- Operational responsibilities: fire log, WMP, etc.
- Lifeguard rota.
- Community events.
Lifeguard
Tower Hamlets - GLL
2019.03 - 2022.04
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Minimised accidents through diligent monitoring.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
Education
Trainer Assesor -
Royal Life Saving Society
London 2023.03 - 2023.03
Plant Pool Operator -
CIMPSA
London 2023.01 - 2023.01
Swimming Teacher Certificate & Award -
STA
London 2023.02 - 2023.02
Fitness Instructor -
Future Fit
London 2023.06 - 2023.06
Operations Manager Level 5 -
Lifetime training
LondonSkills
- Leadership skills
- Strategic Planning
- Facility management
- Adaptive leadership
- Product and service knowledge
- Recruitment and training
- Target motivated
Affiliations
- Waterpolo, traveling and cooking.
Accomplishments
Learning and development award - Hackney comms day 2023
Pride award - Greenwich comms day 2024
Languages
Spanish
Native
English
Advanced
Portuguese
Upper intermediate
References
References available upon request.
Timeline
Assistant Manager
Woolwich Waves, GLL
2025.12 - Current
Assistant Manager
Charlton Lido & Lifestyle Club - GLL
2024.02 - 2025.12
Duty Manager
Britannia Leisure Centre - GLL
2023.09 - 2024.02
Fitness Instructor -
Future Fit
2023.06 - 2023.06
Trainer Assesor -
Royal Life Saving Society
2023.03 - 2023.03
Swimming Teacher Certificate & Award -
STA
2023.02 - 2023.02
Plant Pool Operator -
CIMPSA
2023.01 - 2023.01
Duty Manager
London Fields Lido - GLL
2022.04 - 2023.09
Lifeguard
Tower Hamlets - GLL
2019.03 - 2022.04
Operations Manager Level 5 -
Lifetime training