Marija Burokaite
sauthend on sea ,England
Summary
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Motivated rational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work history
CARE ASISTANT
D/CARE UK
SAUTHEND ON SEA , ENGLAND
02.2019 - 07.2020
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Minimised care continuity issues by keeping thorough, accurate records.
- Provided attentive first-hand care, comfort and safety to patients.
SHELL TILL
ALEXANDRA ENERPRICE
BRENWOOD LONDONE , England
03.2016 - 05.2019
- .
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Accepted customer payments for tickets and issued papers for admission to events.
- Kept checkouts areas and general store clean and orderly.
- Completed opening and closing procedures each day.
- Redeemed stamps and vouchers against transactions.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
KFC
CRAFT FOOD ENTERPRICE
LONDON ENFEILD, ENGLAND
03.2014 - 06.2015
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
Education
MATH SIANCE IT S
KAUNO RADVILENU HAY SCOLL
LITHUAINA Skills
- Treatment plan development
- Medication assistance
- Patient assessments
- Needs and risk assessments
- Meal preparation
- Personal care
- Leadership
- Multilingual
Affiliations
- art
- computers
- new tings to lurn
- reading
Certification
food hygine level 1
care asiatant sertificant
Languages
Lithuanian
Proficient (C2)
Russian
Intermediate
English
Intermediate
Timeline
CARE ASISTANT
D/CARE UK
02.2019 - 07.2020
SHELL TILL
ALEXANDRA ENERPRICE
03.2016 - 05.2019
KFC
CRAFT FOOD ENTERPRICE
03.2014 - 06.2015
MATH SIANCE IT S
KAUNO RADVILENU HAY SCOLL